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<DIV>I am not enough good, I am lost :(</DIV>
<DIV>Now, I really need help because I do not manage to resolve my problem.</DIV>
<DIV> </DIV>
<DIV>
<DIV> </DIV>
<DIV>What I wish to obtain :</DIV>
<DIV>-------------------------------</DIV>
<DIV>By creating a new ticket, or by updating an existing ticket : if the CF declared in $myCfName is set to "Oui" , I need to execute the selected action based on the selected Template</DIV>
<DIV> </DIV>
<DIV> </DIV></DIV>
<DIV>Scrip Condition : User Defined</DIV>
<DIV>-------------------</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>The code which I have at present :</DIV>
<DIV>----------------------------------------------</DIV>
<DIV><FONT face="Courier New">my $trans = $self->TransactionObj;<BR>my $ticket = $self->TicketObj;<BR>my $myCfName = "Qualification sécurité";</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><BR><FONT face="Courier New">return 0 unless ($trans->Type eq "Status" && $trans->NewValue eq "Create");</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New">$RT::Logger->debug('>> $trans->Type = ' . $trans->Type); <BR>$RT::Logger->debug('>> $trans->Field = ' . $trans->Field);<BR>$RT::Logger->debug('>> $trans->NewValue = ' . $trans->NewValue);<BR>$RT::Logger->debug('>> $trans->OldValue = ' . $trans->OldValue);</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><BR><FONT face="Courier New">$RT::Logger->debug('***************************************');</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New">if ($trans->Type eq 'CustomField') {</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New"> my $cf = new RT::CustomField($RT::SystemUser);<BR> $cf->LoadById($trans->Field);<BR> return 0 unless $cf->id;</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><BR><FONT face="Courier New"> $RT::Logger->debug('>> $myCfName = ' . $myCfName);<BR> $RT::Logger->debug('>> $cf->id = ' . $cf->id);<BR> $RT::Logger->debug('>> $cf->Name = ' . $cf->Name);<BR> $RT::Logger->debug('>> $cf->Type = ' . $cf->Type);<BR> $RT::Logger->debug('>> $cf->MaxValues = ' . $cf->MaxValues);<BR> $RT::Logger->debug('>> $cf->Pattern = ' . $cf->Pattern);<BR> $RT::Logger->debug('>> $cf->Description = ' . $cf->Description);<BR> $RT::Logger->debug('>> $cf->Creator = ' . $cf->Creator);<BR> $RT::Logger->debug('>> $cf->Created = ' . $cf->Created);</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New"> $RT::Logger->debug('>> $trans->Type = ' . $trans->Type); <BR> $RT::Logger->debug('>> $trans->Field = ' . $trans->Field);<BR> $RT::Logger->debug('>> $trans->NewValue = ' . $trans->NewValue);<BR> $RT::Logger->debug('>> $trans->OldValue = ' . $trans->OldValue);<BR> $RT::Logger->debug(''); </FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New"> $RT::Logger->debug('-------------------------');</FONT></DIV>
<DIV><FONT face="Courier New"> $RT::Logger->debug('- '. $cf->Name .' == ' . $myCfName);<BR> $RT::Logger->debug('- Valeur = ' . $trans->NewValue);<BR><BR> if ($cf->Name == $myCfName && $trans->NewValue eq "Oui") {</FONT></DIV>
<DIV><FONT face="Courier New"> $RT::Logger->debug('->Action exécutée...');<BR> return 1;</FONT></DIV>
<DIV><FONT face="Courier New"> } else {</FONT></DIV>
<DIV><FONT face="Courier New"> $RT::Logger->debug('-> Action PAS exécutée...');</FONT></DIV>
<DIV><FONT face="Courier New"> }</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New">}<BR>$RT::Logger->debug('***************************************');</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New">return 0;</FONT></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>A big THANKS four your help.</DIV>
<DIV>Horst</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV><BR><BR>>>> Le Vendredi, 5. Novembre 2010 à 17:00, Kenneth Crocker <kfcrocker@lbl.gov> a écrit :<BR></DIV>
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<DIV style="BORDER-LEFT: #050505 1px solid; PADDING-LEFT: 7px">Hort,<BR><BR>Try this:<BR><BR># Check for Ticket Status changed to "Created"<BR><BR>my $trans = $self->TransactionObj;<BR><BR>return 0 unless ($trans->Type eq "Status" &&<BR>$trans->NewValue eq "Create");<BR><BR>Then follow with your code.<BR><BR>Kenn<BR>LBNL<BR><BR>
<DIV class=gmail_quote>On Fri, Nov 5, 2010 at 7:25 AM, Horst Kriegers <SPAN dir=ltr><<A href="mailto:Horst.Kriegers@loro.ch">Horst.Kriegers@loro.ch</A>></SPAN> wrote:<BR>
<BLOCKQUOTE style="BORDER-LEFT: rgb(204,204,204) 1px solid; MARGIN: 0pt 0pt 0pt 0.8ex; PADDING-LEFT: 1ex" class=gmail_quote>
<DIV style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>Hello,</DIV>
<DIV></DIV>
<DIV>sorry, I don't understand how to consider the Ticket Creating.<BR>Can you assist me ?</DIV>
<DIV></DIV>
<DIV>Thanks a lot</DIV>
<DIV>Horst<BR><BR>>>> Le Mardi, 29. Juin 2010 à 17:01, Kevin Falcone <<A href="mailto:falcone@bestpractical.com" target=_blank>falcone@bestpractical.com</A>> a écrit :<BR></DIV>
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<DIV style="BORDER-LEFT: rgb(5,5,5) 1px solid; PADDING-LEFT: 7px">On Tue, Jun 29, 2010 at 10:09:19AM +0200, Horst Kriegers wrote:<BR>> the following scrip works only "On transaction" but not wen a new ticket is created.<BR>> What is wrong ?<BR><BR>Your condition says "only work when this is a custom field change", it<BR>doesn't consider Create types at all.<BR><BR>-kevin<BR><BR>> - Condition : User Defined<BR>> - Custom condition :<BR>> <BR>> my $trans = $self->TransactionObj;<BR>> my $ticket = $self->TicketObj;<BR>> <BR>> if ($trans->Type eq 'CustomField') {<BR>> my $cf = new RT::CustomField($RT::SystemUser);<BR>> $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => "Qualification securite");<BR>> return 0 unless $cf->id;<BR>> <BR>> if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {<BR>> return 1;<BR>> }<BR>> <BR>> }<BR>> return 0;<BR></DIV></TD></TR></TBODY></TABLE><BR>
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