Check this thread.<br><a href="http://www.gossamer-threads.com/lists/rt/users/96835">http://www.gossamer-threads.com/lists/rt/users/96835</a><br><br clear="all">--<br>Mathieu Longtin<br>1-514-803-8977<br>
<br><br><div class="gmail_quote">On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann <span dir="ltr"><<a href="mailto:kris_germann@295.ca">kris_germann@295.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div bgcolor="#ffffff" text="#000000">
<font face="Segoe UI">Hey guys,<br>
<br>
So I'm having a bit of trouble here...<br>
<br>
I'm trying to create a scrip to run, which is whenever a ticket is
created for a specific queue, there is already text in the content
window (like there is when you have a signature).<br>
<br>
My scrip is:<br>
<br>
Condition: On Create<br>
Action: Create Tickets<br>
Template: Global Template: My template (text only)<br>
Stage: Transaction Create<br>
<br>
No custom conditions defined,<br>
<br>
Any ideas what I'm doing wrong?<br>
</font>
<div>-- <br>
<font face="Segoe UI"><font color="#000000">
<br>
Kris
<br>
Supervisor, Sales & Technical Support</font>
<font face="Segoe UI">
<br>
<a href="http://freephoneline.ca" target="_blank">freephoneline.ca</a>
<br>
605 Boxwood Drive
<br>
Cambridge ON, N3E1A5</font></font></div>
</div>
</blockquote></div><br>