<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><div><br><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="5" color="#000000" style="font: 18.0px Helvetica; color: #000000"><b>From: </b></font><font face="Helvetica" size="5" style="font: 18.0px Helvetica">Joe Kirby <<a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a>></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="5" color="#000000" style="font: 18.0px Helvetica; color: #000000"><b>Date: </b></font><font face="Helvetica" size="5" style="font: 18.0px Helvetica">November 10, 2010 7:32:03 PM EST</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="5" color="#000000" style="font: 18.0px Helvetica; color: #000000"><b>To: </b></font><font face="Helvetica" size="5" style="font: 18.0px Helvetica"><a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="5" color="#000000" style="font: 18.0px Helvetica; color: #000000"><b>Subject: </b></font><font face="Helvetica" size="5" style="font: 18.0px Helvetica"><b>UnPrivliged User question</b></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div> </div><div>I want my self service (unprivileged) user to be able to show email.<br><br>I have globally setup Requestor to have reply to ticket, show ticket, show outgoing email, forward email, watch.<br><br>When I test it out the Requestor cannot see the email generated by RT via the Show in ticket history for email<br><br>Any help is greatly appreciated<br><br>Thanks<br><br>Joe<br><br>Joe Kirby , Assistant Vice President, Business Systems<br>Division of Information Technology (DoIT)<br>Support Response - <a href="http://www.umbc.edu/oit">http://www.umbc.edu/oit</a><br>Administration 627<br>Office - 410-455-3020<br>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a><br><br></div></blockquote></div><br><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Joe Kirby , Assistant Vice President, Business Systems </div>Division of Information Technology (DoIT) <br>Support Response - <a href="http://www.umbc.edu/oit">http://www.umbc.edu/oit</a> <br>Administration 627 <br>Office - 410-455-3020 <br>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></span> </div><br></body></html>