Kevin,<br><br>We ran some transactions with "debug" and this is what we got:<br><br>Ok so here is the debug of the process:<br>
<br>
<tt>[Thu Nov 11 21:38:58 2010] [debug]: Converting 'ISO-8859-1' to
'utf-8' for text/plain - Subjectless message
(/opt/rt3/bin/../lib/RT/I18N.pm:231)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Converting 'ISO-8859-1' to
'utf-8' for text/html - Subjectless message
(/opt/rt3/bin/../lib/RT/I18N.pm:231)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii
(/opt/rt3/bin/../lib/RT/I18N.pm:416)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii
(/opt/rt3/bin/../lib/RT/I18N.pm:416)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found a ticket ID. It's 85261
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:1153)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Mail from user #146
(<a href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>)
(/opt/rt3/bin/../lib/RT/Interface/Email/Auth/MailFrom.pm:75)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Running CommandByMail as
KFCrocker
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found pseudoheader: Priority
=> 4
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found pseudoheader: Due =>
2010-11-28
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found pseudoheader: Status
=> new
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Got command priority => 4
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Got command due =>
2010-11-28
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Got command status => new
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Updating Ticket 85261 in Queue
Test
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:249)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips
for transaction #345045
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for
transaction #345045
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for
TransactionCreate stage with applicable type(s) Set
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for
transaction #345045
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)<br>
[Thu Nov 11 21:38:58 2010] [debug]: RT::Date used Time::ParseDate
to make '2010-11-28' 1290931200
(/opt/rt3/bin/../lib/RT/Date.pm:222)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips
for transaction #345046
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for
transaction #345046
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for
TransactionCreate stage with applicable type(s) Set
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for
transaction #345046
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii
(/opt/rt3/bin/../lib/RT/I18N.pm:416)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii
(/opt/rt3/bin/../lib/RT/I18N.pm:416)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips
for transaction #345047
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for
transaction #345047
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for
TransactionCreate stage with applicable type(s) Correspond
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for
transaction #345047
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips
for transaction #345048
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for
transaction #345048
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)<br>
[Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for
TransactionCreate stage with applicable type(s) Status
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<br>
[Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for
transaction #345048
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)<br>
<big><b>[Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due:
2010-11-28'<br>
Error message: (no message)
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696)<br>
[Thu Nov 11 21:38:58 2010] [crit]: Failed command 'due:
2010-11-28'<br>
Error message: (no message)
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</b></big><br>
[Thu Nov 11 21:38:58 2010] [debug]: Found 16 scrips for
TransactionBatch stage with applicable type(s)
Set,Correspond,Status
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<br>
[Thu Nov 11 21:38:59 2010] [debug]: Loaded $cf_obj->Name =
Description ((eval 471):37)<br>
[Thu Nov 11 21:38:59 2010] [error]: Group::HasMember was called
with an argument that isn't an RT::Principal or id. It's
(undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)<br>
[Thu Nov 11 21:38:59 2010] [error]: Group::HasMember was called
with an argument that isn't an RT::Principal or id. It's
(undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)<br>
[Thu Nov 11 21:38:59 2010] [error]: Group::HasMember was called
with an argument that isn't an RT::Principal or id. It's
(undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)<br>
[Thu Nov 11 21:38:59 2010] [error]: Group::HasMember was called
with an argument that isn't an RT::Principal or id. It's
(undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)<br>
[Thu Nov 11 21:38:59 2010] [debug]: Committing scrip #52237 on txn
#345045 of ticket #85261
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)<br></tt><br>What seems odd is that the ticket is updated, but we get the error message.<br><br>My question is, can you think of how this might have happened or point me in a direction to look?<br>
<br>Thanks.<br><br>Kenn<br>LBNL<br><div class="gmail_quote">On Tue, Nov 9, 2010 at 1:27 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div class="im">On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:<br>
> I don't understand 'test suite' nor what 'timestamp' refers to.<br>
<br>
</div>The module has a series of tests that are run before a release, and it<br>
passes. That test suite tests Due.<br>
<br>
A timestamp is a timestamp, what RT displays dates as by default.<br>
<br>
Once you figure it out, documentation patches to make it clearer for<br>
you are welcome in the rt.cpan queue for the module.<br>
<br>
-kevin<br>
<div class="im"><br>
> On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone <[1]<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>> wrote:<br>
><br>
> On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:<br>
> > To List,<br>
> ><br>
> > I'm using CommandByMail and I keep getting this error message, yet the data is updated:<br>
> ><br>
> > Failed command 'due: 2010-11-28'<br>
> > Error message: (no message)<br>
> ><br>
> > Due: 2010-11-28<br>
> ><br>
> > The Duse was modified, so why the error message?<br>
> ><br>
> > I tried this several times, ie. Due:11-26-2010; Due: 2010-11-28; Due: 11-26-2010, etc.<br>
><br>
> The test suite passes using a timestamp (which is what the<br>
> documentation indicates). Does that work for you?<br>
> -kevin<br>
><br>
</div>> References<br>
><br>
> Visible links<br>
> 1. mailto:<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a><br>
</blockquote></div><br>