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<font face="Segoe UI">In addition, recording dates when 'Type' is
'select date' seems to show this in the transaction when the
ticket is created:<br>
<br>
Title of Custom Field: Thu Nov 18 00:00:00 2010 </font><br>
<br>
-- <font face="Segoe UI">00:00:00 indicating that I am able to
enter a time _somewhere_ ... however I cannot find out how to...
Am I blind?<br>
</font>
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color="#000000">
<br>
Kris
<br>
Supervisor, Sales & Technical Support</font>
<font face="Segoe UI">
<br>
Fibernetics Corporation
<br>
605 Boxwood Drive
<br>
Cambridge ON, N3E1A5</font></font></div>
<br>
On 11/11/2010 10:45 AM, Kris Germann wrote:
<blockquote cite="mid:4CDC0FAD.9040008@295.ca" type="cite">
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<font face="Segoe UI">Is there a way to show a mandatory custom
field </font>ONLY when the ticket is first created?<br>
<br>
I want people to enter phone numbers and dates of technical
issues, however now they are being asked to enter them again when
resolving the ticket, which really there is no point to since it's
recorded already...<br>
<div class="moz-signature">-- <br>
<font face="Segoe UI"><font color="#000000"> <br>
Kris <br>
Supervisor, Sales & Technical Support</font> <font
face="Segoe UI"> <br>
Fibernetics Corporation<br>
605 Boxwood Drive <br>
Cambridge ON, N3E1A5</font></font></div>
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