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<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>I'm
in the process of installing & implementing the extension
"RT::Extension::PriorityAsString".<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>My
first issue is with the "make" Can anyone tell me if this
compile was successful? (please<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>note
the "Warning" although RT 3.8.8 is in fact installed and working for
us):<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>perl
Makefile.PL PREFIX=/rt/perl<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Using
RT configuration from /rt/perl/lib/RT.pm:<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>./html
=> /rt/perl/html<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>./lib
=> /rt/perl/lib<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Checking
if your kit is complete...<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Looks
good<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Warning:
prerequisite RT 3.8.3 not found.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Writing
Makefile for RT::Extension::PriorityAsString<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>[rtracker@ithelpdesk
RT-Extension-PriorityAsString-0.03]$ make<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>cp
lib/RT/Extension/PriorityAsString.pm blib/lib/RT/Extension/PriorityAsString.pm<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Manifying
blib/man3/RT::Extension::PriorityAsString.3pm<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>[rtracker@ithelpdesk
RT-Extension-PriorityAsString-0.03]$ make install<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Installing
/rt/perl/lib/RT/Extension/PriorityAsString.pm<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Installing
/rt/perl/man/man3/RT::Extension::PriorityAsString.3pm<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Appending
installation info to /rt/perl/lib/perllocal.pod<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Installing
/rt/perl/html/Ticket/Elements/ShowPriority<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Installing
/rt/perl/html/Elements/SelectPriority<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Installing
/rt/perl/html/Callbacks/PriorityAsString/Elements/RT__Ticket/ColumnMap/Once<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>I've
gone ahead and added the following lines to our "RT_SiteConfig.pm"
file:<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Set(@Plugins,
qw(... RT::Extension::PriorityAsString ...));<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Set(%PriorityAsString,
(Low => 0, Medium => 50, High => 100));<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Set(@PriorityAsStringOrder,
qw(Low Medium High));<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>I've
restarted the web server as instructed but I'm not seeing any indication<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>that
the number priorities are now strings.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>I'm
thinking here that the non-standard "/rt" installation directory
might be<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>the
issue but not sure where to look to make this work.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>One
other "non-standard" location is the path for
"RT_SiteConfig.pm" and other<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>associated
files, they live in "/rt/app/etc":<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>[rtracker@ithelpdesk
etc]$ pwd<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>/rt/app/etc<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>[rtracker@ithelpdesk
etc]$ ls<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>acl.Informix
acl.Oracle acl.Sybase
RT_Config.pm schema.Informix
schema.mysql-4.1 schema.Pg schema.Sybase<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>acl.mysql
acl.Pg initialdata RT_SiteConfig.pm
schema.mysql-4.0 schema.Oracle schema.SQLite<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Can
anyone offer suggestions for how to troubleshoot?<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Thank
you!,<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal>Brian<o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Helv","sans-serif";
color:black'><img width=107 height=50 id="Picture_x0020_1"
src="cid:image001.jpg@01CB817A.E454B160" alt="trident_logo"><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#004B8D'>Brian
Thompson</span></b><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#1F497D'>Senior Unix Systems Administrator<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#004B8D'>Trident Microsystems, Inc.<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#1F497D'>1170 Kifer Road, Sunnyvale, CA 94086-5303</span><span
style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#004B8D'>phone</span></b><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#1F497D'> 408-962-5314<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#004B8D'>email</span></b><span style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";
color:#1F497D'> <a href="mailto:paul.hofman@tridentmicro.com"><span
style='color:blue'>brian.thompson@tridentmicro.com</span></a></span><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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