<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html><head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"> </head>Ruslan,<br/><br/>Thank you, I've also forgot to mention that I'd like to keep the way the content of the custom field displays in the transaction body with 'ticket transactions' I may be wishing too much but who knows...<br/><p>Kris Germann<br/><br/>Supervisor, Sales & Technical Support<br/>Fibernetics Corp<br/><br/>Sent wirelessly from my BlackBerry device on the Bell network.<br/>Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.</p><hr/><div><b>From: </b> Ruslan Zakirov <ruz@bestpractical.com>
</div><div><b>Sender: </b> ruslan.zakirov@gmail.com
</div><div><b>Date: </b>Thu, 11 Nov 2010 21:42:03 +0300</div><div><b>To: </b>Kris Germann<kris_germann@295.ca></div><div><b>Cc: </b>RT Users<rt-users@lists.bestpractical.com></div><div><b>Subject: </b>Re: [rt-users] custom fields that apply to 'ticket transactions' only
showing on ticket create</div><div><br/></div><p>Hi</p>
<p>Then you should apply cf only to tickets. Transaction cfs are for every update on a ticket.</p>
<p>Regards, Ruslan. From phone.</p>
<div class="gmail_quote">2010 11 11 18:46 пользователь "Kris Germann" <<a href="mailto:kris_germann@295.ca">kris_germann@295.ca</a>> написал:<br type="attribution">> Is there a way to show a mandatory custom field ONLY when the ticket is <br>
> first created?<br>> <br>> I want people to enter phone numbers and dates of technical issues, <br>> however now they are being asked to enter them again when resolving the <br>> ticket, which really there is no point to since it's recorded already...<br>
> -- <br>> <br>> Kris<br>> Supervisor, Sales & Technical Support<br>> Fibernetics Corporation<br>> 605 Boxwood Drive<br>> Cambridge ON, N3E1A5<br></div>
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