Kevin,<br><br>My apologies. I thought I had been clear. I'm not seeing where the format is wrong. I looked at the Tools->Offline template and used that as a basis for my template.<br>Due:followed by a date<br><br>Are you saying the format I use for the date itself is wrong?<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Fri, Nov 12, 2010 at 9:17 AM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div class="im">On Fri, Nov 12, 2010 at 09:11:43AM -0800, Kenneth Crocker wrote:<br>
> Actually, I wasn't concerned with a timestamp. I'm more concerned with why I'm getting an<br>
> error message even though the ticket fields are updated using CommandByMail. That's why I<br>
> included the "debug" info in my last note.<br>
> Do you have any ideas on where I can look for the problem?<br>
<br>
</div>Because the Due fails (according to your logs). So it logs an error.<br>
Perhaps you could be clearer about "the ticket fields are updated"<br>
since you started this thread saying that Due doesn't work and then<br>
showed logs where Due doesn't work because you're using the wrong<br>
format.<br>
<br>
-kevin<br>
<div class="im"><br>
> On Thu, Nov 11, 2010 at 4:12 PM, Kevin Falcone <[1]<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>> wrote:<br>
><br>
> On Thu, Nov 11, 2010 at 01:53:39PM -0800, Kenneth Crocker wrote:<br>
> > [Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due: 2010-11-28'<br>
> ><br>
> > My question is, can you think of how this might have happened or point me in a direction<br>
> to<br>
> > look?<br>
><br>
> This is not a Timestamp, it is a Date. A Timestamp includes a Time.<br>
><br>
> There are examples in the test suite that ships as part of the<br>
> extension. Patches to update the README would be great.<br>
> -kevin<br>
</div><div class="im">> > On Tue, Nov 9, 2010 at 1:27 PM, Kevin Falcone <[2][2]<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>> wrote:<br>
> ><br>
> > On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:<br>
> > > I don't understand 'test suite' nor what 'timestamp' refers to.<br>
> ><br>
> > The module has a series of tests that are run before a release, and it<br>
> > passes. That test suite tests Due.<br>
> ><br>
> > A timestamp is a timestamp, what RT displays dates as by default.<br>
> ><br>
> > Once you figure it out, documentation patches to make it clearer for<br>
> > you are welcome in the rt.cpan queue for the module.<br>
> ><br>
> > -kevin<br>
</div>> > > On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone <[1][3][3]<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
<div class="im">> wrote:<br>
> > ><br>
> > > On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:<br>
> > > > To List,<br>
> > > ><br>
> > > > I'm using CommandByMail and I keep getting this error message, yet the data is<br>
> updated:<br>
> > > ><br>
> > > > Failed command 'due: 2010-11-28'<br>
> > > > Error message: (no message)<br>
> > > ><br>
> > > > Due: 2010-11-28<br>
> > > ><br>
> > > > The Duse was modified, so why the error message?<br>
> > > ><br>
> > > > I tried this several times, ie. Due:11-26-2010; Due: 2010-11-28; Due: 11-26-2010, etc.<br>
> > ><br>
> > > The test suite passes using a timestamp (which is what the<br>
> > > documentation indicates). Does that work for you?<br>
> > > -kevin<br>
><br>
</div><div class="im">> References<br>
><br>
> Visible links<br>
> 1. mailto:<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a><br>
</div>> 2. mailto:<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a><br>
> 3. mailto:<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a><br>
</blockquote></div><br>