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<font face="Segoe UI">Thanks Emmanuel, where would I go in my
CallBack dir?<br>
<br>
I have two sub dir's which are CheckMandatoryFields and
RTx-Calendar ... I believe I'd have to create a Create.html for RT
to call on, right?<br>
</font>
<div class="moz-signature"><font face="Segoe UI"><font
color="#000000">
<br>
Kris
<br>
Supervisor, Sales & Technical Support</font>
<font face="Segoe UI">
<br>
Fibernetics Corporation
<br>
605 Boxwood Drive
<br>
Cambridge ON, N3E1A5</font></font></div>
<br>
On 11/11/2010 01:57 PM, Emmanuel Lacour wrote:
<blockquote cite="mid:20101111185733.GA16430@easter-eggs.com"
type="cite">
<pre wrap="">On Thu, Nov 11, 2010 at 10:45:49AM -0500, Kris Germann wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Is there a way to show a mandatory custom field ONLY when the ticket
is first created?
</pre>
</blockquote>
<pre wrap="">
There is something like this in RT todo list ...
<a class="moz-txt-link-freetext" href="http://issues.bestpractical.com/Ticket/Display.html?id=14974&user=guest&pass=guest">http://issues.bestpractical.com/Ticket/Display.html?id=14974&user=guest&pass=guest</a>
</pre>
<blockquote type="cite">
<pre wrap="">I want people to enter phone numbers and dates of technical issues,
however now they are being asked to enter them again when resolving
the ticket, which really there is no point to since it's recorded
already...
</pre>
</blockquote>
<pre wrap="">
As far as I know, displaying CF edit on correspond/comment/resolve is
not in RT core, but often done by a callback. You have to tweak this
callback (or EditBasics if you use this to resolve the ticket) to not
display edition of CF already filled.
</pre>
</blockquote>
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