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<div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">Dear RT Community,</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">My RT was working with with below config:</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">Set(@Plugins, qw(</span></font></div><div><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"> </span></font></span><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">RT::Extension::SLA</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">));</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">After setup RTFM 2.4.2 my config look like this:</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">Set(@Plugins, qw(</span></font></div><div><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"> </span></font></span><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">RT::Extension::SLA</span></font></div><div><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"> </span></font></span><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">RT::FM</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">));</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">Once I restart apache, I found RTFM link in my RT home page but when new ticket is created, my SLA extension stop working and it is no longer change the due date based on SLA setup. </span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">Please kindly help to advise.</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">Regards,</span></font></div><div><font class="Apple-style-span" face="Tahoma" size="3"><span class="Apple-style-span" style="font-size: 13px;">Rithy</span></font></div><br><div><font class="Apple-style-span" face="Arial" size="3"><span class="Apple-style-span" style="font-size: 13px;"><i><br></i></span></font></div><br><br> </body>
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