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Please ... any one can help me...<br><br><font size="3"><span style="font-style:italic"><font class="EC_Apple-style-span" face="Arial">Regards,</font></span></font><div><font face="Lucida Handwriting, Cursive" size="3"><span style="font-style:italic">Rithy</span></font><font size="5"><span style="font-style:italic"><br></span></font></div><br><br><br><br><hr id="stopSpelling">From: rithy4u_os@hotmail.com<br>To: rt-users@lists.bestpractical.com<br>Date: Mon, 15 Nov 2010 09:16:08 +0000<br>Subject: [rt-users] RT 3.8.7 - How to configure RT::FM along with RT::Extension::SLA?<br><br>
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<div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">Dear RT Community,</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"><br></span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">My RT was working with with below config:</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"><br></span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">Set(@Plugins, qw(</span></font></div><div><span class="ecxApple-tab-span" style="white-space:pre"><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"> </span></font></span><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">RT::Extension::SLA</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">));</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"><br></span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">After setup RTFM 2.4.2 my config look like this:</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"><br></span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">Set(@Plugins, qw(</span></font></div><div><span class="ecxApple-tab-span" style="white-space:pre"><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"> </span></font></span><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">RT::Extension::SLA</span></font></div><div><span class="ecxApple-tab-span" style="white-space:pre"><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"> </span></font></span><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">RT::FM</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">));</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"><br></span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">Once I restart apache, I found RTFM link in my RT home page but when new ticket is created, my SLA extension stop working and it is no longer change the due date based on SLA setup. </span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"><br></span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">Please kindly help to advise.</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px"><br></span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">Regards,</span></font></div><div><font class="ecxApple-style-span" face="Tahoma" size="3"><span class="ecxApple-style-span" style="font-size:13px">Rithy</span></font></div><br><div><font class="ecxApple-style-span" face="Arial" size="3"><span class="ecxApple-style-span" style="font-size:13px"><i><br></i></span></font></div><br><br> </body>
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