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</o:shapelayout></xml><![endif]--></head><body lang=FR link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for your answer.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It doesn’t work. Looking at the code, seems there is a line for removing trailing and leading space (line 208 in TakeAction.pm), no ?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I tried also with addition of \n to force MYSQL interpret a carriage return, but the \n appear as a simple char string and isn’t interpreted.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cdt,<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Franck CALLEJA-ALBILLOS<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>TREFLE pour Alcatel-Lucent<o:p></o:p></span></i></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Centre de Compétences Managed Services - IP/MPLS<br><br></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tél. : +33 1 30 77 1362<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Email : <a href="mailto:franck.calleja-albillos@alcatel-lucent.com"><span style='color:#1F497D'>franck.calleja-albillos@alcatel-lucent.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De :</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] <b>De la part de</b> Ruslan Zakirov<br><b>Envoyé :</b> jeudi 11 novembre 2010 14:44<br><b>À :</b> CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **<br><b>Cc :</b> rt-users@lists.bestpractical.com<br><b>Objet :</b> Re: [rt-users] Several line for a CustomField in CommandByEmail.<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p>Hi<o:p></o:p></p><p>Try spaces in the beginning of a new line.<o:p></o:p></p><p>Cf: bla<br>  Bla<br>  Bla<o:p></o:p></p><p>Regards, Ruslan. From phone.<o:p></o:p></p><div><p class=MsoNormal>2010 11 10 19:53 пользователь "CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **" <<a href="mailto:Franck.Calleja-Albillos@alcatel-lucent.com">Franck.Calleja-Albillos@alcatel-lucent.com</a>> написал:<br>> Hello,<br>> <br>> I want to create tickets through CommandByEmail and fulfill some CustomFields. One of them is a text area (including several lines), but I don't know how to format the mail so that it takes the "Carriage Return" or "Line Feed" into account :<br>> <br>> I've tried :<br>> <br>> CustomField.{Adresse}:"6, rue Léonard de Vinci - BP 0119<br>> 53001 LAVAL"<br>> <br>> <br>> CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119<br>> 53001 LAVAL<br>> <br>> <br>> CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119<br>> AddCustomField.{Adresse}:53001 LAVAL<br>> <br>> None seems to work. Or perhaps I'm wrong.<br>> Every else other Field ou CustomField is updated correctly.<br>> <br>> How can I do ?<br>> <br>> Thanks for your help,<br>> Franck CALLEJA-ALBILLOS<br>> <o:p></o:p></p></div></div></body></html>