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Hi Kevin,<div><br></div><div>If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set due date based on my setting just like before. Please kindly help out...<br><br><font size="3"><span style="font-style:italic"><font class="EC_Apple-style-span" face="Arial">Regards,</font></span></font><div><font face="Lucida Handwriting, Cursive" size="3"><span style="font-style:italic">Rithy</span></font><font size="5"><span style="font-style:italic"><br></span></font></div><br><br><br><br>> Date: Tue, 16 Nov 2010 20:51:36 -0500<br>> From: falcone@bestpractical.com<br>> To: rt-users@lists.bestpractical.com<br>> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM<br>> <br>> On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:<br>> > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web interface (I<br>> > logged in as root). I can create article at this time. The problem is, when create new ticket,<br>> > my SLA extension assigned correct sla level I set up but it never change due date/time like<br>> > before. What are missing here? Can you advise your configuration that made these two<br>> > extensions work together? I do appreciate your advice and wish all the best.<br>> <br>> If you disable RTFM does it suddenly work again? The SLA extension<br>> works using Scrips, which RTFM doesn't change.<br>> <br>> -kevin<br></div> </body>
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