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<p class=MsoNormal>Running 3.8.8 on RHEL5. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The error message:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>Can't call method
"ContentAsMIME" on an undefined value at /opt/local/rt/bin/../lib/RT/Transaction_Overlay.pm
line 529, line 522.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal>I was seeing this when users of various privileges attempt
to forward a ticket, and the error only appears if the ticket has an
attachment. However, it wasn't happening on all queues. One difference between
ticket creation on different queues is that I used RT web interface to create
tickets where it worked and uploaded the file via browse. When it didn't work the
tickets were created by email with the file attached.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I was choosing "Forward" from Ticket/Elements/Tabs.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I saw this error starting a couple conversations, here[1]
and here[2], but never read any solutions.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I had cleared the cache and restarted the server.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>So, what I did was create a Transaction_Vendor.pm with a
ContentObj method which is identical as the version in Transaction_Overlay.pm except
it adds this<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>
# If THAT fails, return the first part<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>
my $all_parts2 = $self->Attachments;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>
while (my $part = $all_parts2->Next) {<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>
return $part;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>
}<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>at the end of the block entered if it is a multipart message.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Does anyone think this will have bad, unintended,
consequences?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>[1] - <a
href="http://www.gossamer-threads.com/lists/rt/users/94461">http://www.gossamer-threads.com/lists/rt/users/94461</a><o:p></o:p></p>
<p class=MsoNormal>[2] - http://www.gossamer-threads.com/lists/rt/users/91205<o:p></o:p></p>
</div>
<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
face=Verdana>Director of Application Development<BR>SeniorBridge<BR>845 Third Ave<br/>
7th Floor<BR>New York, NY 10022 <br/>
Tel: (212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
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