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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Queue Level rights:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>AssignCustomFields<br>
CommentOnTicket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>CreateTicket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>ModifyCustomField<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>ModifyTicket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OwnTicket<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'>ReplyToTicket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>SeeCustomField<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'>SeeQueue<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'>ShowTicket<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'>StealTicket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>TakeTicket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>None at global level<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=section1 style='margin:0in;margin-bottom:.0001pt'><st1:PersonName
w:st="on"><b><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black;font-weight:bold'>Naweed Ahmed</span></font></b></st1:PersonName><b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kenneth Crocker<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, November 18, 2010
2:12 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Custom
Field - Rights</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Ahmed,<br>
<br>
What other rights have you given Privileged users either Globally or in that
Queue?<br>
<br>
Kenn<br>
LBNL<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT) <<a
href="mailto:naweedmohammed.ahmed@lexisnexis.com">naweedmohammed.ahmed@lexisnexis.com</a>>
wrote:<o:p></o:p></span></font></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I have
create a queue with some custom fields, all privileged users can create the
ticket in the queue but can not enter values in all the CF’s only a group
can modify those CF’s.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>So I did not
give the right ‘ModifyCustomField’ any one but only the group that
can modify the CF. but still those CF’s are being displayed for all
users. Am I missing something. How can I prevent users from updating the
selected custom fields?</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Any help is
greatly appreciated.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt'><st1:PersonName w:st="on"><b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black;font-weight:bold'>Naweed Ahmed</span></font></b></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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