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<p class=MsoNormal>I don't think I'll have any problem convincing people to
upgrade to RT4.0 when it comes out, since management already seeks to have Date
custom fields, but I was wondering what the ticket lifecycle state engine,
mentioned here[1], is.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>[1] - http://blog.bestpractical.com/2010/09/rt-394-first-development-release-leading-to-rt-400.html<o:p></o:p></p>
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<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
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7th Floor<BR>New York, NY 10022 <br/>
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Fax: (212) 994-4260 <br/>
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