Mohammed,<br><br>So you <b><i>DID give the right</i></b> to See and Modify the Custom Fields for all <b><i>Privileged</i></b> at the Queue level. You granted these rights to both all Privileged users and also to a group. You need to remove those rights from Privileged for that Queue.<br>
<br>Kenn<br>LBNL<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Thu, Nov 18, 2010 at 12:01 PM, Ahmed, Mohammed Naweed (LNG-BCT) <span dir="ltr"><<a href="mailto:naweedmohammed.ahmed@lexisnexis.com">naweedmohammed.ahmed@lexisnexis.com</a>></span> wrote:<br>
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<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">Queue Level rights:</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;"> </span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">AssignCustomFields<br>
CommentOnTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">CreateTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">ModifyCustomField</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">ModifyTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">OwnTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">ReplyToTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">SeeCustomField</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">SeeQueue</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">ShowTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">ShowTicketComments</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">StealTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">TakeTicket</span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;"> </span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">None at global level</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p style="margin: 0in 0in 0.0001pt;"><b><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black; font-weight: bold;">Naweed Ahmed</span></font></b><b><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black; font-weight: bold;"></span></font></b></p>
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Kenneth Crocker<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, November 18, 2010
2:12 PM<br>
<b><span style="font-weight: bold;">To:</span></b>
<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] Custom
Field - Rights</span></font></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Ahmed,<br>
<br>
What other rights have you given Privileged users either Globally or in that
Queue?<br>
<br>
Kenn<br>
LBNL</span></font></p>
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<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT) <<a href="mailto:naweedmohammed.ahmed@lexisnexis.com" target="_blank">naweedmohammed.ahmed@lexisnexis.com</a>>
wrote:</span></font></p>
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<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I have
create a queue with some custom fields, all privileged users can create the
ticket in the queue but can not enter values in all the CF’s only a group
can modify those CF’s.</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">So I did not
give the right ‘ModifyCustomField’ any one but only the group that
can modify the CF. but still those CF’s are being displayed for all
users. Am I missing something. How can I prevent users from updating the
selected custom fields?</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Any help is
greatly appreciated.</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p style="margin: 0in 0in 0.0001pt;"><b><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black; font-weight: bold;">Naweed Ahmed</span></font></b></p>
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