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I have a scrip working on the 'on create' condition and set to 'send
email' action to our group email address, so that we are notified
when a new ticket is created. It's been working great until last
Friday. All of a sudden I noticed we stopped getting these emails
from RT. The only thing that changed on the system is that I added
another scrip with a 'user defined' condition. I wasn't sure if
that condition failing would cause RT to stop processing the other
scrips, so I deleted that new scrip in an attempt to fix the
problem. It didn't help.<br>
I enabled debug logging to a file. I can see the following in the
log file when I create a new ticket.<br>
<br>
[Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for
TransactionCreate stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<br>
[Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for
transaction #8397
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)<br>
[Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397
of ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)<br>
<br>
<br>
and I see 2 messages further down like 'Committing scrip #x', but it
never does scrip #12, which is the one that sends an email to our
group. The other odd thing is that I only have 3 scrips for
'TransactionCreate' stage, not 6.<br>
<br>
Any ideas how I can further troubleshoot this?<br>
<br>
Thanks<br>
<br>
<pre class="moz-signature" cols="72">--
John Alberts
Hosted Services
Exlibris USA
<a class="moz-txt-link-abbreviated" href="mailto:john.alberts@exlibrisgroup.com">john.alberts@exlibrisgroup.com</a>
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