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Everyone in your entire company has the ability to own tickets in
every queue? Sounds like you need to adjust your permissions.<br>
<br>
On 11/22/10 10:40 AM, Narayanaswamy, Nagaraj wrote:
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<p class="MsoNormal">Hello RT Gurus, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">A RT newbie question..<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there a way to restrict the list of
users to only the
users of the queue?? We have several queues here and when a
tickets comes
into a particular queue, and if a person managing the queue
for that day wants
to assign the ticket to a particular user, all the users
registered in RT are
displayed, which might be the entire company .<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> Instead here we would like to restrict it
to only the
users with authority to work on the queue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<br>
<br>
<pre class="moz-signature" cols="72">--
John Arends
<a class="moz-txt-link-abbreviated" href="mailto:jarends@illinois.edu">jarends@illinois.edu</a>
Network Analyst
College of ACES ITCS
University of Illinois at Urbana-Champaign</pre>
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