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<p class=MsoNormal><span style='color:#1F497D'>We set up all permissions at the
Global->Groups level. Owners can see, see comments, reply and delete
tickets. The CC:s can see, comment and reply. AdminCC is the group of users who
work on each queue. They have lots of rights, most importantly Own, Steal and
Take ticket.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Then, I just make a set of users
"watchers" on the queue at the AdminCC level and the list of
assignable users is set up correctly.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
face=Verdana>Director of Application Development<BR>SeniorBridge<BR>845 Third Ave<br/>
7th Floor<BR>New York, NY 10022 <br/>
Tel: (212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
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(917) 488-6248<BR>jnarins@seniorbridge.com<BR><A
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Narayanaswamy,
Nagaraj<br>
<b>Sent:</b> Monday, November 22, 2010 11:41 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Cc:</b> Narayanaswamy, Nagaraj; Blau, Eric<br>
<b>Subject:</b> [rt-users] User Display List Restriction..<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hello RT Gurus, <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>A RT newbie question..<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Is there a way to restrict the list of users to only the
users of the queue?? We have several queues here and when a tickets comes
into a particular queue, and if a person managing the queue for that day wants
to assign the ticket to a particular user, all the users registered in RT are
displayed, which might be the entire company .<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> Instead here we would like to restrict it to only the
users with authority to work on the queue.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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