<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html><head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"> </head>I believe this is the same issue I was having and it stemmed from there being colons in the same line with the command. <br/>i.e. Due: 2010-11-25 17:30:00<br/><br/>This command works both on update and create, but the mail server returns an error when updating:<br/>Extended mailgate error<br/>Failed command 'due: 2010-11-25 17:30:00'<br/>Error message (no message)<br/><br/>Is this the same issue you are having?<br/><br/><p>Sent from blackberry</p><hr/><div><b>From: </b> Kenneth Crocker <kfcrocker@lbl.gov>
</div><div><b>Sender: </b> rt-users-bounces@lists.bestpractical.com
</div><div><b>Date: </b>Tue, 23 Nov 2010 09:25:39 -0800</div><div><b>To: </b><rt-users@lists.bestpractical.com></div><div><b>Subject: </b>Re: [rt-users] Revisiting CommandByMail problem</div><div><br/></div>Kevin,<br><br>I've never written a perl program in my life. I've coded a few scrips here and there.<br>I apologize for not having done a better job of testing my problems earlier. They were all updates. I hadn't tried a fresh create at that time.<br>
When I create a new ticket via CommanbByMail, all commands work well. When I copy/paste those same commands into an update email, the dates DO get updated, but I get an error message in a returned email.<br>That's the best info I can give you.<br>
I wouldn't know where to begin when it comes to coding a patch or testsuite.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Mon, Nov 22, 2010 at 4:53 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div class="h5">On Mon, Nov 22, 2010 at 02:01:00PM -0800, Kenneth Crocker wrote:<br>
> To List,<br>
><br>
> I've continued to have problems with getting an error message from RT when using CommandByMail<br>
> and I found an interesting situation:<br>
><br>
> When I create a ticket using email and include many fields (dates and otherwise), the ticket<br>
> is created and I get no error message back.<br>
><br>
> When I try to update a ticket using CommandByMail (referencing the ticket in the Subject<br>
> line), the ticket is updated, yet I get an error message back from RT in email stating errord<br>
> for the date fields. Yet the data WAS updated.<br>
><br>
> I went to the rt.log and noticed that the update fields get updated, then a transaction Type<br>
> "Correspond" is processed and THEN the error messages get sent.<br>
><br>
> I then went to the DataBase and looked at the TRANSACTION Table and found the transactions and<br>
> sure enough, there is a transaction record Type "Set" for each date field and any other fields<br>
> all followed by that "Correspond": Type trans record. I also noticed that regardless of what<br>
> non-date fields I am updating in sequence after the date fields, the transactions for the date<br>
> fields are always processed last just before the transaction type "correspond".<br>
><br>
> I just did a complete install of CommandByMail to ensure I hadn't accidentally messed up any<br>
> files.<br>
><br>
> So, I have two questions:<br>
><br>
> 1) Why does the "Create" email work without any error messages and the "Update" work but send<br>
> error messages?<br>
> 2) Why would CBM go ahead and update the ticket and then only when it processes the<br>
> "Correspond" transaction decide to send out error messages for the date fields?<br>
<br>
</div></div>If you're passing a correctly formatted Due date on Correspond emails<br>
and getting errors, then that may well be a bug. Your previous emails<br>
have shown that you weren't passing a valid Due date.<br>
<br>
The easiest way to get this fixed is a patch that adds a failing test<br>
to the testsuite.<br>
<font color="#888888"><br>
-kevin<br>
</font></blockquote></div><br>
</html>