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Sorry to re-post this, but I'm still completely stuck with this
issue and I'm not sure how to further troubleshoot it. Anyone have
any ideas?<br>
<br>
Thanks<br>
<br>
John<br>
<br>
<br>
On 11/22/2010 08:56 AM, John Alberts wrote:
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I have a scrip working on the 'on create' condition and set to
'send email' action to our group email address, so that we are
notified when a new ticket is created. It's been working great
until last Friday. All of a sudden I noticed we stopped getting
these emails from RT. The only thing that changed on the system
is that I added another scrip with a 'user defined' condition. I
wasn't sure if that condition failing would cause RT to stop
processing the other scrips, so I deleted that new scrip in an
attempt to fix the problem. It didn't help.<br>
I enabled debug logging to a file. I can see the following in the
log file when I create a new ticket.<br>
<br>
[Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for
TransactionCreate stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)<br>
[Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for
transaction #8397
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)<br>
[Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn
#8397 of ticket #431
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)<br>
<br>
<br>
and I see 2 messages further down like 'Committing scrip #x', but
it never does scrip #12, which is the one that sends an email to
our group. The other odd thing is that I only have 3 scrips for
'TransactionCreate' stage, not 6.<br>
<br>
Any ideas how I can further troubleshoot this?<br>
<br>
Thanks<br>
<br>
<pre class="moz-signature" cols="72">--
John Alberts
Hosted Services
Exlibris USA
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:john.alberts@exlibrisgroup.com">john.alberts@exlibrisgroup.com</a>
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