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<font class="Apple-style-span"><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; ">Hi Kevin,</span></font></font><div><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; "><br></span></font></div><div><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; ">I am new to RT so even I tried to download RT3.8.8 and install it manually on Ubuntu 10, I cannot complete it. The error return after I run:</span></font></div><div><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; "><br></span></font></div><div><span class="Apple-style-span" style="line-height: 19px; "><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; ">/etc/request-tracker3.8/sbin/rt-setup-database –dba rt –prompt-for-dba-password –action upgrade</span></font></span></div><div><span class="Apple-style-span" style="line-height: 19px;"><span class="Apple-style-span" style="line-height: normal; "><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; ">The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT recieves emails on addresses that are not in the database or config.</span></font></span><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; "> (/etc/request-tracker3.8/sbin/../lib/RT/Config.pm:343)</span></font></span></div><div><span class="Apple-style-span" style="line-height: 19px;"><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; "><br></span></font></span></div><div><span class="Apple-style-span" style="line-height: 19px; "><font class="Apple-style-span" face="Arial"><span class="Apple-style-span" style="font-size: 10pt; ">Please help, I really need RTFM.</span></font><br></span><br><font size="3" style="font-family: Tahoma; font-size: 10pt; "><span style="font-style:italic"><font class="EC_Apple-style-span" face="Arial">Regards,</font></span></font><div style="font-family: Tahoma; font-size: 10pt; "><font face="Lucida Handwriting, Cursive" size="3"><span style="font-style:italic">Rithy</span></font><font size="5"><span style="font-style:italic"><br></span></font></div><br><br><br><br><div id="SkyDrivePlaceholder" style="font-family: Tahoma; font-size: 10pt; "></div><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> Date: Wed, 17 Nov 2010 09:42:57 -0500</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> From: falcone@bestpractical.com</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> To: rt-users@lists.bestpractical.com</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> </font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote:</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set due</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > date based on my setting just like before. Please kindly help out...</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> </font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> Does it happen on 3.8.8?</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> </font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> -kevin</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> </font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > Date: Tue, 16 Nov 2010 20:51:36 -0500</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > From: falcone@bestpractical.com</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > To: rt-users@lists.bestpractical.com</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > ></font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web interface (I</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > > logged in as root). I can create article at this time. The problem is, when create new</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > ticket,</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > > my SLA extension assigned correct sla level I set up but it never change due date/time</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > like</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > > before. What are missing here? Can you advise your configuration that made these two</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > > extensions work together? I do appreciate your advice and wish all the best.</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > ></font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > If you disable RTFM does it suddenly work again? The SLA extension</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > works using Scrips, which RTFM doesn't change.</font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > ></font><br><font class="Apple-style-span" face="Tahoma" style="font-size: 10pt; ">> > > -kevin</font><br></div> </body>
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