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Hi Kevin,<div><br></div><div>I really want to run SLA and RTFM with RT 3.8.7 since I am new to RT. Can you please advise some configuration example? I am running Ubuntu 10. Thank you so much.<br><br><font size="3"><span style="font-style:italic"><font class="EC_Apple-style-span" face="Arial">Regards,</font></span></font><div><font face="Lucida Handwriting, Cursive" size="3"><span style="font-style:italic">Rithy</span></font><font size="5"><span style="font-style:italic"><br></span></font></div><br><br><br><br>> Date: Thu, 25 Nov 2010 08:39:01 -0500<br>> From: falcone@bestpractical.com<br>> To: rt-users@lists.bestpractical.com<br>> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM<br>> <br>> On Thu, Nov 25, 2010 at 12:59:53PM +0000, Rithy R wrote:<br>> > Hi Kevin,<br>> > I am new to RT so even I tried to download RT3.8.8 and install it manually on Ubuntu 10, I<br>> > cannot complete it. The error return after I run:<br>> > /etc/request-tracker3.8/sbin/rt-setup-database *dba rt *prompt-for-dba-password *action<br>> > upgrade<br>> > The RTAddressRegexp option is not set in the config. Not setting this option results in<br>> > additional SQL queries to check whether each address belongs to RT or not. It is especially<br>> > important to set this option if RT recieves emails on addresses that are not in the database<br>> > or config. (/etc/request-tracker3.8/sbin/../lib/RT/Config.pm:343)<br>> <br>> You should configure your RTAddressRegexp in RT_SiteConfig.pm. If you<br>> only use the addresses configured as CorrespondAddress/CommentAddress<br>> on your queues or globally, then you can safely ignore this error (it<br>> has been downgraded to a warning for 3.8.9)<br>> <br>> I asked a coworker to investigate and he was able to use RTFM<br>> and SLA simultaneously on 3.8.7 and 3.8.8.<br>> <br>> -kevin<br>> <br>> > <br>> > > Date: Wed, 17 Nov 2010 09:42:57 -0500<br>> > > From: falcone@bestpractical.com<br>> > > To: rt-users@lists.bestpractical.com<br>> > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM<br>> > ><br>> > > On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote:<br>> > > > If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set<br>> > due<br>> > > > date based on my setting just like before. Please kindly help out...<br>> > ><br>> > > Does it happen on 3.8.8?<br>> > ><br>> > > -kevin<br>> > ><br>> > > > > Date: Tue, 16 Nov 2010 20:51:36 -0500<br>> > > > > From: falcone@bestpractical.com<br>> > > > > To: rt-users@lists.bestpractical.com<br>> > > > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM<br>> > > > ><br>> > > > > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:<br>> > > > > > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web<br>> > interface (I<br>> > > > > > logged in as root). I can create article at this time. The problem is, when create new<br>> > > > ticket,<br>> > > > > > my SLA extension assigned correct sla level I set up but it never change due date/time<br>> > > > like<br>> > > > > > before. What are missing here? Can you advise your configuration that made these two<br>> > > > > > extensions work together? I do appreciate your advice and wish all the best.<br>> > > > ><br>> > > > > If you disable RTFM does it suddenly work again? The SLA extension<br>> > > > > works using Scrips, which RTFM doesn't change.<br>> > > > ><br>> > > > > -kevin<br></div> </body>
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