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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It sounds like what you want is to make a variation of the
Ticket display page with a clickable image which kicks off an ajax event. The
first time the button changes to "Go!" and logs a time event, the
second time it changes to "Done!", logs a second time event, figures
out the difference between the times, and uses REST, or some other interface,
to update the ticket.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If I didn't already have a job…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Tom Robinson<br>
<b>Sent:</b> Monday, November 29, 2010 4:52 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] RT Task Timer<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Actually, looking at the code and the steps involved, it's a
fairly straight forward modification.<br>
<br>
I've implemented the changes but it's not really what I was expecting/wanting.
(It has given me a bit of an insight into the internal workings of RT, though).
The code seems to only give me a reporting feature.<br>
<br>
What I'm actually looking for is a 'clickable' button that will start/stop a
timer. The timer will automatically log time against a ticket I'm working on.<br>
<br>
A few years ago, I used a bespoke implementation (java server pages) of a task
oriented project management system that had exactly this feature. It worked a
treat and saved a lot of time manually tracking the time worked on a task and
then filling in the box with the time.<br>
<br>
Has anyone tried implementing such a feature and failed? I'd be interested in
making an attempt at this but I have very little understanding of RT and my
perl skills are quite limited.<br>
<br>
Best Regards,<br>
<br>
Tom<br>
<br>
On 30/11/10 08:35, Tom Robinson wrote: <o:p></o:p></p>
<p class=MsoNormal>Thank you gentlemen!<br>
<br>
I'm not sure if this is exactly what I was thinking but it's worth a look. I
will make an attempt at this code integration to my RT site after I've finished
with another website upgrade I'm doing and let you know how I get on.<br>
<br>
Has anyone else tried this or similar code?<br>
<br>
Regards,<br>
<br>
Tom<br>
<br>
On 29/11/10 16:44, john habermann wrote: <o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Here is the link to the
original email that Jesse published about it. <a
href="http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg04795.html">http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg04795.html</a><o:p></o:p></p>
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<p class=MsoNormal>On Thu, Nov 25, 2010 at 6:50 PM, Brumm, Torsten / Kuehne +
Nagel / Ham MI-ID <<a href="mailto:torsten.brumm@kuehne-nagel.com">torsten.brumm@kuehne-nagel.com</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal>Hi Tom,<br>
i remember an addon at bps svn called RT-Extension-TimedWork but i can't find
it at BPS Git or Cpan at the moment.<br>
<br>
Think this is the addon you are looking for. We check at home tonight for it.<br>
<br>
Torsten<br>
<br>
-----Ursprüngliche Nachricht-----<br>
Von: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>]
Im Auftrag von Tom Robinson<br>
Gesendet: Mittwoch, 24. November 2010 22:57<br>
An: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Betreff: [rt-users] RT Task Timer<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
Hi,<br>
<br>
Just curious if anyone knows of an extension to RT that allows automated task
timing? Some kind of 'button' that, when clicked, would start timing a task and
then when you click it a second time it logs the time against a specific task.<br>
<br>
Anyone?<br>
<br>
Regards,<br>
<br>
Tom<br>
<br>
--<br>
<br>
Tom Robinson<br>
System Administrator<br>
<br>
MoTeC<br>
<br>
121 Merrindale Drive<br>
Croydon South<br>
3136 Victoria<br>
Australia<br>
<br>
T: +61 3 9761 5050<br>
F: +61 3 9761 5051<br>
E: <a href="mailto:tom.robinson@motec.com.au">tom.robinson@motec.com.au</a><br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><br>
<br>
<br>
<o:p></o:p></p>
<pre>-- <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Tom Robinson<o:p></o:p></pre><pre>System Administrator<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>MoTeC<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>121 Merrindale Drive<o:p></o:p></pre><pre>Croydon South<o:p></o:p></pre><pre>3136 Victoria<o:p></o:p></pre><pre>Australia<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>T: +61 3 9761 5050<o:p></o:p></pre><pre>F: +61 3 9761 5051 <o:p></o:p></pre><pre>E: <a
href="mailto:tom.robinson@motec.com.au">tom.robinson@motec.com.au</a><o:p></o:p></pre>
<p class=MsoNormal><br>
<br>
<br>
<o:p></o:p></p>
<pre>-- <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Tom Robinson<o:p></o:p></pre><pre>System Administrator<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>MoTeC<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>121 Merrindale Drive<o:p></o:p></pre><pre>Croydon South<o:p></o:p></pre><pre>3136 Victoria<o:p></o:p></pre><pre>Australia<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>T: +61 3 9761 5050<o:p></o:p></pre><pre>F: +61 3 9761 5051 <o:p></o:p></pre><pre>E: <a
href="mailto:tom.robinson@motec.com.au">tom.robinson@motec.com.au</a><o:p></o:p></pre></div>
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