Jo,<div><br></div><div>How are you populating the custom field? The likely problem is that the custom field is not populated before the autoreply is processed.</div><div><br></div><div>-Todd<br><br><div class="gmail_quote">
On Wed, Dec 1, 2010 at 12:31 AM, Joanne Keown <span dir="ltr"><<a href="mailto:Joanne.Keown@coloradogroup.com.au">Joanne.Keown@coloradogroup.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Hi,</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">I have been trying out numerous suggestions on how to code
to include values from Custom Fields into an Auto-reply email. The Custom
Field is “<b><i><span style="font-weight:bold;font-style:italic">First
Name</span></i></b>” and I want the first name entered on the ticket, to
appear after the word “Hello” on the Auto-reply email. The
below is my latest attempt (based on user feedback on other threads) however,
this doesn’t work either as the email just doesn’t send (<b><i><span style="font-weight:bold;font-style:italic">NB</span></i></b>; if I take the
line of code out altogether then the email does send).</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p class="MsoNormal"><b><font size="2" color="blue" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:blue;font-weight:bold">Hello
{my $First Name = $Ticket->FirstCustomFieldValue('First Name')}</span></font></b></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">I’m not a programmer, so apologies if this problem
sounds a bit 101, however I could really use some pointers.</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Kind regards</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Jo</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p class="MsoNormal"><strong><b><font size="4" color="#004040" face="Comic Sans MS"><span style="font-size:13.5pt;font-family:"Comic Sans MS";color:#004040">Joanne Keown</span></font></b></strong><strong><b><font size="4" color="#004040" face="Comic Sans MS"><span style="font-size:13.5pt;font-family:"Comic Sans MS";color:#004040">,</span></font></b></strong><font size="4" color="#004040" face="Comic Sans MS"><span style="font-size:13.5pt;font-family:"Comic Sans MS";color:#004040"> </span></font><em><i><font size="2" color="#004040" face="Comic Sans MS"><span style="font-size:10.0pt;font-family:"Comic Sans MS";color:#004040">MBusAdmin(Mgt), PNA</span></font></i></em></p>
<p class="MsoNormal"><strong><b><font size="3" color="#400040" face="Times New Roman"><span style="font-size:12.0pt;color:#400040">IS Business
Analyst</span></font></b></strong></p>
<p class="MsoNormal"><i><font size="1" color="navy" face="Arial"><span style="font-size:7.5pt;font-family:Arial;color:navy;font-style:italic">Colorado
Group Ltd <br>
</span></font></i><i><font size="1" face="Arial"><span style="font-size:7.5pt;font-family:Arial;font-style:italic"><font color="navy"><span style="color:navy">100 Melbourne Street</span></font><font color="navy"><span style="color:navy"><br>
</span></font><font color="navy"><span style="color:navy">South Brisbane</span></font><font color="navy"><span style="color:navy"> QLD 4101</span></font></span></font></i></p>
<p class="MsoNormal"><font size="1" face="Times New Roman"><span style="font-size:7.5pt">Ph: +61 7 3877 3399<br>
Mobile:
0402 697 351</span></font></p>
<p class="MsoNormal"><i><font size="1" color="navy" face="Arial"><span style="font-size:7.5pt;font-family:Arial;color:navy;font-style:italic">Fax: +61
7 3877 3289</span></font></i></p>
<p class="MsoNormal"><font size="1" color="navy" face="Arial"><span style="font-size:7.5pt;font-family:Arial;color:navy">Email: </span></font><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"><a href="mailto:joanne.keown@coloradogroup.com.au" title="mailto:tania.matheson@coloradogroup.com.au" target="_blank"><font size="1"><span style="font-size:7.5pt">joanne.keown@coloradogroup.com.au</span></font></a></span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<p class="MsoNormal"><b><font size="2" color="maroon" face="Times New Roman"><span style="font-size:10.0pt;color:maroon;font-weight:bold">Join FUSION now and get special member rewards
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<p class="MsoNormal"><font size="3" color="navy" face="Times New Roman"><span style="font-size:12.0pt;color:navy"><a title="file:///C:/Documents%20and%20Settings/dmarjoribanks/Application%20Data/Microsoft/Signatures/www.fusioncard.com.au"><b><font size="2" face="Tahoma" title="file:///C:/Documents%20and%20Settings/dmarjoribanks/Application%20Data/Microsoft/Signatures/www.fusioncard.com.au"><span title="file:///C:/Documents%20and%20Settings/dmarjoribanks/Application%20Data/Microsoft/Signatures/www.fusioncard.com.au"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">www.fusioncard.com.au</span></span></font></b></a></span></font><b><font size="2" color="maroon" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;color:maroon;font-weight:bold"></span></font></b></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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