I'm just saying with this configuration, when I go to create a ticket, the default "requestor" is <a href="mailto:trouble-ticket@imctv.com">trouble-ticket@imctv.com</a> but when I hit submit, I get an error:<div>
<br></div><div><a href="mailto:trouble-ticket@imctv.com">trouble-ticket@imctv.com</a> is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop<br><br><div class="gmail_quote">On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div class="im">On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote:<br>
> ok, here's a smipplet of what I've got in RT_SiteConfig<br>
><br>
> Set($CorrespondAddress , '<a href="mailto:trouble-ticket@imctv.com">trouble-ticket@imctv.com</a>');<br>
> Set($CommentAddress , '<a href="mailto:rt-comment@imctv.com">rt-comment@imctv.com</a>');<br>
> Set($SMTPFrom , '<a href="mailto:trouble-ticket@imctv.com">trouble-ticket@imctv.com</a>');<br>
> Set($RTAddressRegexp ,<br>
> '^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');<br>
><br>
> I assumed I needed to match <a href="mailto:trouble-ticket@imctv.com">trouble-ticket@imctv.com</a> and<br>
> <a href="mailto:rt-comment@imctv.com">rt-comment@imctv.com</a>, did I form the regexp wrong, or am I wrong on this<br>
> thinking?<br>
<br>
</div>That appears correct. What is the actual From: address you're<br>
trying to use?<br>
<font color="#888888"><br>
-kevin<br>
</font><div><div></div><div class="h5"><br>
> On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>>wrote:<br>
><br>
> > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:<br>
> > > I'm a bit confused here.. tried reading up on this but.. maybe I just<br>
> > need a layman's<br>
> > > [1]<a href="mailto:mymail@myserver.com">mymail@myserver.com</a> is an address RT receives mail at. Adding it<br>
> > as a 'Requestor' would<br>
> > > create a mail loop<br>
> > > (obviously that's not the email address.. just kinda.. censoring..)<br>
> > > In the past, we've always used this email address as the single<br>
> > address to send out<br>
> > > notifications, etc.. and we don't really get "replies" to tickets via<br>
> > email. So now it appears<br>
> > > it wants a different email account, rather than the "catch-all" one we<br>
> > made. I tried<br>
> > > uncommenting the line from RT_SiteConfig.pm and restarting apache, but<br>
> > that didn't seem to<br>
> > > change anything. Before I accidentally break something, can someone<br>
> > help me out here? All I<br>
> > > want is to have it able to submit tickets using the catch-all email<br>
> > account we made for it.<br>
> ><br>
> > Most likely you wrote your RTAddressRegexp wrong and are matching<br>
> > accounts other than your Correspond and Comment addresses<br>
> ><br>
> > -kevin<br>
> ><br>
<br>
</div></div></blockquote></div><br></div>