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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have been trying out numerous suggestions on how to code
to include values from Custom Fields into an Auto-reply email. The Custom
Field is “<b><i><span style='font-weight:bold;font-style:italic'>First
Name</span></i></b>” and I want the first name entered on the ticket, to
appear after the word “Hello” on the Auto-reply email. The
below is my latest attempt (based on user feedback on other threads) however,
this doesn’t work either as the email just doesn’t send (<b><i><span
style='font-weight:bold;font-style:italic'>NB</span></i></b>; if I take the
line of code out altogether then the email does send).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue;font-weight:bold'>Hello
{my $First Name = $Ticket->FirstCustomFieldValue('First Name')}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m not a programmer, so apologies if this problem
sounds a bit 101, however I could really use some pointers.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Kind regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Jo<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><strong><b><font size=4
color="#004040" face="Comic Sans MS"><span style='font-size:13.5pt;font-family:
"Comic Sans MS";color:#004040'>Joanne Keown</span></font></b></strong></st1:PersonName><strong><b><font
size=4 color="#004040" face="Comic Sans MS"><span style='font-size:13.5pt;
font-family:"Comic Sans MS";color:#004040'>,</span></font></b></strong><font
size=4 color="#004040" face="Comic Sans MS"><span style='font-size:13.5pt;
font-family:"Comic Sans MS";color:#004040'> </span></font><em><i><font size=2
color="#004040" face="Comic Sans MS"><span style='font-size:10.0pt;font-family:
"Comic Sans MS";color:#004040'>MBusAdmin(Mgt), PNA</span></font></i></em><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=3 color="#400040"
face="Times New Roman"><span style='font-size:12.0pt;color:#400040'>IS Business
Analyst</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><i><font size=1 color=navy face=Arial><span
style='font-size:7.5pt;font-family:Arial;color:navy;font-style:italic'>Colorado
Group Ltd <br>
</span></font></i><i><font size=1 face=Arial><span style='font-size:7.5pt;
font-family:Arial;font-style:italic'><ns0:Street w:insAuthor="Jo Keown"
w:insDate="2010-12-01T15:14:00Z" w:endInsAuthor="Jo Keown"
w:endInsDate="2010-12-01T15:14:00Z"><ns0:address w:insAuthor="Jo Keown"
w:insDate="2010-12-01T15:14:00Z" w:endInsAuthor="Jo Keown"
w:endInsDate="2010-12-01T15:14:00Z"><st1:Street w:st="on"><st1:address w:st="on"><font
color=navy><span style='color:navy'>100 Melbourne Street</span></font></st1:address></st1:Street></ns0:address></ns0:Street><font
color=navy><span style='color:navy'><br>
</span></font><ns0:place w:insAuthor="Jo Keown" w:insDate="2010-12-01T15:14:00Z"
w:endInsAuthor="Jo Keown" w:endInsDate="2010-12-01T15:14:00Z"><st1:place
w:st="on"><font color=navy><span style='color:navy'>South Brisbane</span></font></st1:place></ns0:place><font
color=navy><span style='color:navy'> QLD 4101</span></font></span></font></i><o:p></o:p></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>Ph: +61 7 3877 3399<br>
<st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:
0402 697 351</span></font><o:p></o:p></p>
<p class=MsoNormal><i><font size=1 color=navy face=Arial><span
style='font-size:7.5pt;font-family:Arial;color:navy;font-style:italic'>Fax: +61
7 3877 3289<o:p></o:p></span></font></i></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:navy'>Email: </span></font><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><a href="mailto:joanne.keown@coloradogroup.com.au"
title="mailto:tania.matheson@coloradogroup.com.au"><font size=1><span
style='font-size:7.5pt'>joanne.keown@coloradogroup.com.au</span></font></a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=maroon face="Times New Roman"><span style='font-size:10.0pt;
color:maroon;font-weight:bold'>Join FUSION now and get special member rewards
at 5 of </span><U1:PLACE u2:st="on"><U1:COUNTRY-REGION u2:st="on"></font></b><b><font
size=2><span style='font-size:10.0pt;font-weight:bold'><ns0:country-region
w:insAuthor="Jo Keown" w:insDate="2010-12-01T15:14:00Z" w:endInsAuthor="Jo Keown"
w:endInsDate="2010-12-01T15:14:00Z"><ns0:place w:insAuthor="Jo Keown"
w:insDate="2010-12-01T15:14:00Z" w:endInsAuthor="Jo Keown"
w:endInsDate="2010-12-01T15:14:00Z"><st1:country-region w:st="on"><st1:place
w:st="on"><font color=maroon><span style='color:maroon'>Australia</span></font></st1:place></st1:country-region></ns0:place></ns0:country-region><font
color=maroon><span style='color:maroon'></U1:COUNTRY-REGION></U1:PLACE>’s
leading fashion brands.</span></font></span></font></b><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'><a
href="file:///C:\Documents%20and%20Settings\dmarjoribanks\Application%20Data\Microsoft\Signatures\www.fusioncard.com.au"
title="file:///C:/Documents%20and%20Settings/dmarjoribanks/Application%20Data/Microsoft/Signatures/www.fusioncard.com.au"><b><font
size=2 face=Tahoma
title="file:///C:/Documents%20and%20Settings/dmarjoribanks/Application%20Data/Microsoft/Signatures/www.fusioncard.com.au"><span
title="file:///C:/Documents%20and%20Settings/dmarjoribanks/Application%20Data/Microsoft/Signatures/www.fusioncard.com.au"><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>www.fusioncard.com.au</span></span></font></b></a></span></font><b><font
size=2 color=maroon face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:maroon;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<pre style="white-space:normal">____________________________________________________________________________________________________________<br><br>This email and any attachments are confidential and intended for use by the addressee only. If you are not the intended recipient, please delete it and destroy any copies.<br> <br>No part of this email may be reproduced, adapted or transmitted without the written permission of the owner of the copyright or other intellectual property in it.<br> <br>COLORADO group does not accept liability for loss or damage caused by this email, for example by a computer virus or arising from data corruption, delay, interruption, unauthorised access or any other thing.<br>____________________________________________________________________________________________________________<br><br></pre></body>
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