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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do you want a partial solution, to get started?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I installed RT::Extension::ExtractCustomFieldValues and I think
your first step would be to add a Scrip for "On Create" with action
"Extract Custom Field Values" but exactly what you'd need to do then
eludes me. Something like "Create a template where the To: line is based
on the value in the Custom Field"<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>But I'm still pretty new at all this RT stuff.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<br /><br /><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
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7th Floor<BR>New York, NY 10022 <br/>
Tel: (212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kurt
Engle<br>
<b>Sent:</b> Wednesday, December 01, 2010 7:05 PM<br>
<b>To:</b> rt-users<br>
<b>Subject:</b> [rt-users] Notify based on CF<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'>I am
interested in setting up a notification tree based on a Custom Field value.
Basically, I have one Q that accepts tickets from multiple physical locations.
I have a tech at each location. I would like the tech at location X to be
notified when a ticket comes in with the Custom Field Location=X . When
the CF Location=Y, I want a different tech notified, etc... <br>
<br>
Thanks for any help..<br>
<br>
Kurt Engle<o:p></o:p></span></p>
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