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<font face="Segoe UI">That was obscenely generic wasn't it... Sorry.<br>
<br>
Under Bulk Update, the option of "Make Owner:" shows all of the RT
created users along with all of the email correspondence users,
however under Global group rights for RT I see 'Everyone:' having
'No rights granted'.<br>
<br>
</font>
<div class="moz-signature"><br>
<font color="#000000">Kris
<br>
Supervisor, Sales & Technical Support</font>
<br>
Fibernetics Corporation
<br>
605 Boxwood Drive
<br>
Cambridge ON, N3E1A5</div>
<br>
On 10-12-02 09:59 AM, Kevin Falcone wrote:
<blockquote cite="mid:20101202145940.GT579@jibsheet.com" type="cite">
<pre wrap="">On Thu, Dec 02, 2010 at 09:05:31AM -0500, Kris Germann wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> I'm wondering if there is a way to limit the number of users who show up when bulk-updating
tickets to only the RT defined users, instead of now where it shows not only those users, but
also everyone who has emailed in. I know this is used to allow people access to email RT but
perhaps it could store the emails in a transparent database which doesn't show anywhere but
the the sql tables?
</pre>
</blockquote>
<pre wrap="">
You don't say where the users show up, but you've most likely granted
OwnTicket too widely (such as to Everyone or Unprivileged)
-kevin
</pre>
</blockquote>
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