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<DIV>Hi list,</DIV>
<DIV> </DIV>
<DIV>RT 3.8.8</DIV>
<DIV> </DIV>
<DIV>I have trouble by using CommanByMail with CustomfFields.</DIV>
<DIV> </DIV>
<DIV>CF labeled with an accent are not saved and CF wihout accent it works fine.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Mail is UTF-8 encoded.</DIV>
<DIV> </DIV>
<DIV>
<DIV>Any idea ?</DIV></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>RT Log extract :</DIV>
<DIV>-------------------</DIV>
<DIV><FONT face="Courier New">[Tue Dec 7 10:16:22 2010] [debug]: Guessed encoding: ascii (/opt/rt_dev/bin/../lib/RT/I18N.pm:433)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Guessed encoding: ascii (/opt/rt_dev/bin/../lib/RT/I18N.pm:433)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Found a ticket ID. It's 1662 (/opt/rt_dev/bin/../lib/RT/Interface/Email.pm:1160)<BR></FONT><FONT face="Courier New">...</FONT></DIV>
<DIV><FONT face="Courier New">...</FONT></DIV>
<DIV><FONT face="Courier New">[Tue Dec 7 10:16:22 2010] [debug]: Running CommandByMail as hokr1 (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader: CustomField.{Impact Continuité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader: CustomField.{Qualification sécurité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader: CustomField.{Liste désignation/domaine} => eChangebook (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{impact continuité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{qualification sécurité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{liste désignation/domaine} => eChangebook (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)<BR>[Tue Dec 7 10:16:22 2010] [debug]: Updating Ticket 1662 in Queue adi.applications (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:249)<BR></DIV></FONT>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Thanks in advance for you help</DIV>
<DIV>Horst</DIV><BR>
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