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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m new to RT – and have spent the last few
hours pouring through Google and one or two of the helpful bulletin boards. I
am attempting to use an Outlook Form with a number of compulsory fields to escalate
a ticket into RT. The RT instance is in its basic form – so when the
email is placed into the queue – all I see is the message field from the
form displayed in the RT ticket – but none of the other fields. Is this
because RT is only looking at the message field and none other – or do I
need to use something like ‘ExtractCustomeFieldValues’ to get to
the other info? Thanks in advance … Kevin<o:p></o:p></span></font></p>
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