<div>Dear Ruslan</div>
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<div>Thank you - have done all of this already.</div>
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<div>Just checked the DNS Servers we use and it seems our ISP had not informed us of a change to the DNS address.</div>
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<div>Made a change to /etc/resolve.conf</div>
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<div>added the new DNS server address and hey presto !!!</div>
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<div>Super fast</div>
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<div>Kind regards</div>
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<div>Naresh Maharaj,<br><br>Hewitt & May (Shirtmakers) Ltd <br>email: <a href="mailto:info@hewittandmay.com">info@hewittandmay.com</a><br>web: <a href="http://www.hewittandmay.co.uk">http://www.hewittandmay.co.uk</a><br>
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<div class="gmail_quote">On 9 December 2010 23:39, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com">ruz@bestpractical.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">Hi,<br><br>The following may help you <a href="http://requesttracker.wikia.com/wiki/SendmailTips" target="_blank">http://requesttracker.wikia.com/wiki/SendmailTips</a><br>
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<div class="h5"><br>On Fri, Dec 10, 2010 at 12:48 AM, Naresh Maharaj<br><<a href="mailto:naresh@hewittandmay.com">naresh@hewittandmay.com</a>> wrote:<br>> Hi<br>><br>> We really need some help resolving the slow email issue.<br>
> I have been researching this for over 2 weeks now before calling our to<br>> RT_Users.<br>> I have searched all of the below,<br>><br>> <a href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com/</a><br>
> <a href="http://gossamer-threads.com/lists/rt/" target="_blank">http://gossamer-threads.com/lists/rt/</a><br>> <a href="http://www.google.com/" target="_blank">http://www.google.com/</a><br>><br>> and much wider across the Internet. Almost given up!!<br>
><br>> ++Description:<br>> Overall there are no issues with email leaving RT - email reaches all<br>> destinations<br>> There are no issues raising tickets into the queue via email.<br>> Overall speed of moving around RT Web front end is fast / acceptable<br>
><br>> ++Issue:<br>> replying to a ticket takes up to 30 seconds to complete and sending the<br>> email in some cases up to 1 min.<br>> this is simply prohibitive to use in a professional setup.<br>><br>
> ++Other Issues:<br>> Squirrel Mail (Linux Web Mail) has the same issue, up to 30 seconds to send<br>> an email - no solution<br>> SSH to shell remotely same problem 30s - Now resolved by removing the DNS<br>
> lookup: /etc/ssh/sshd_config [UseDNS no]<br>> SFTP - Slow 30 sec - fixed by line above<br>> Sendmail takes 30 sec to send an email from command line test an issue we<br>> have had with php apps for over a year - now resolved by :<br>
> Edit the sendmail.cfg<br>><br>> Was:<br>> # pass to name server to make hostname canonical<br>> R$* $| $* < @ $* > $* $: $2 < @ $[ $3 $] > $4<br>><br>> Now:<br>> # pass to name server to make hostname canonical<br>
> #R$* $| $* < @ $* > $* $: $2 < @ $[ $3 $] > $4<br>><br>> OR<br>> <a href="http://sendmail.mc/" target="_blank">sendmail.mc</a><br>> Add:<br>> FEATURE(`nocanonify')dnl<br>><br>
> then rebuiuld sendmail using m4<br>><br>> Sendmail now blistering fast.<br>><br>> ++RT mail Configuration:<br>> Previously I was using sendmailpipe<br>> $MailCommand = 'sendmailpipe';<br>> $SendmailArguments = "-oi -t";<br>
> $SendmailPath = "/usr/sbin/sendmail";<br>><br>> Now that I have confirmed that Sendmail is NOT the issue I am now using:<br>> $MailCommand = 'sendmailpipe';<br>> #$SendmailArguments = "-oi -t";<br>
> $SendmailArguments = "-oi -ODeliveryMode=b -OErrorMode=m";<br>> $SendmailPath = "/usr/sbin/sendmail";<br>><br>> Also have soft link:<br>> /etc/smrsh/rt-mailgate -> /opt/rt3/bin/rt-mailgate<br>
><br>> Note sure what else to test.<br>><br>> The common denominator here is Apache Http<br>> So here is the conf entry for RT:<br>><br>><br>> [root@caitanya conf]# diff httpd.conf httpd.conf.working.20101126<br>
> 997,1015d996<br>> < Alias /rt "/opt/rt3/share/html"<br>> < PerlModule Apache::DBI<br>> < PerlRequire /opt/rt3/bin/<a href="http://webmux.pl/" target="_blank">webmux.pl</a><br>> < <Directory /opt/rt3/share/html><br>
> < AllowOverride All<br>> < Options ExecCGI FollowSymLinks<br>> < <IfModule mod_access.c><br>> < Order allow,deny<br>> < Allow from all<br>> < </IfModule><br>
> < </Directory><br>> <<br>> < <Location /rt><br>> < RewriteEngine On<br>> < RedirectMatch permanent (.*)/$ $1/index.html<br>> < AddDefaultCharset UTF-8<br>> < SetHandler perl-script<br>
> < PerlHandler RT::Mason<br>> < </Location><br>><br>> Appreciate any help that one can give.<br>> Its the only issue stopping us from moving RT from test environment to<br>> production.<br>
><br>> Naresh Maharaj,<br>><br>> Hewitt & May (Shirtmakers) Ltd<br>> email: <a href="mailto:info@hewittandmay.com">info@hewittandmay.com</a><br>> web: <a href="http://www.hewittandmay.co.uk/" target="_blank">http://www.hewittandmay.co.uk</a><br>
><br><br><br><br></div></div><font color="#888888">--<br>Best regards, Ruslan.<br></font></blockquote></div><br><br clear="all"><br>-- <br>