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Here's the log messages I found in syslog - I'm just looking through
them now:<br>
<br>
<tt>Dec 9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012<br>
Dec 9 16:34:22 cyclone2 RT: Guessed encoding: ascii#012<br>
Dec 9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012<br>
Dec 9 16:34:22 cyclone2 RT: Guessed encoding: ascii#012<br>
Dec 9 16:34:22 cyclone2 RT: About to think about scrips for
transaction #21542#012<br>
Dec 9 16:34:22 cyclone2 RT: About to prepare scrips for transaction
#21542#012<br>
Dec 9 16:34:22 cyclone2 RT: Found 5 scrips#012<br>
Dec 9 16:34:23 cyclone2 RT: About to commit scrips for transaction
#21542#012<br>
Dec 9 16:34:23 cyclone2 RT:
<a class="moz-txt-link-rfc2396E" href="mailto:rt-3.6.7-17319-1291912462-219.1147-5-0@cyclone2.freewayprojects.com"><rt-3.6.7-17319-1291912462-219.1147-5-0@cyclone2.freewayprojects.com></a>
#1147/21542 - Scrip 5
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012<br>
Dec 9 16:34:23 cyclone2 RT:
<a class="moz-txt-link-rfc2396E" href="mailto:rt-3.6.7-17319-1291912462-219.1147-5-0@cyclone2.freewayprojects.com"><rt-3.6.7-17319-1291912462-219.1147-5-0@cyclone2.freewayprojects.com></a>
No recipients found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278)#012<br>
Dec 9 16:34:23 cyclone2 RT:
<a class="moz-txt-link-rfc2396E" href="mailto:rt-3.6.7-17319-1291912462-219.1147-6-0@cyclone2.freewayprojects.com"><rt-3.6.7-17319-1291912462-219.1147-6-0@cyclone2.freewayprojects.com></a>
#1147/21542 - Scrip 6
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012<br>
Dec 9 16:34:23 cyclone2 RT:
<a class="moz-txt-link-rfc2396E" href="mailto:rt-3.6.7-17319-1291912462-219.1147-6-0@cyclone2.freewayprojects.com"><rt-3.6.7-17319-1291912462-219.1147-6-0@cyclone2.freewayprojects.com></a>Could
not send mail: Insecure $ENV{PATH} while running with -T switch at
/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm line
333.#012#012Stack:#012
[/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:333]#012
[/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:288]#012
[/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:107]#012
[/usr/share/request-tracker3.6/lib/RT/ScripAction_Overlay.pm:242]#012
[/usr/share/request-tracker3.6/lib/RT/Scrip_Overlay.pm:507]#012
[/usr/share/request-tracker3.6/lib/RT/Scrips_Overlay.pm:195]#012
[/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:181]#012
[/usr/share/request-tracker3.6/lib/RT/Record.pm:1466]#012
[/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:2435]#012
[/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:2348]#012
[/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:597]#012
[/usr/share/request-tracker3.6/html/Ticket/Display.html:144]#012
[/usr/share/request-tracker3.6/html/Ticket/Update.html:218]#012
[/usr/share/request-tracker3.6/html/autohandler:291]
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:349)#012<br>
Dec 9 16:34:23 cyclone2 RT:
<a class="moz-txt-link-rfc2396E" href="mailto:rt-3.6.7-17319-1291912462-219.1147-7-0@cyclone2.freewayprojects.com"><rt-3.6.7-17319-1291912462-219.1147-7-0@cyclone2.freewayprojects.com></a>
#1147/21542 - Scrip 7
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012<br>
Dec 9 16:34:23 cyclone2 RT:
<a class="moz-txt-link-rfc2396E" href="mailto:rt-3.6.7-17319-1291912462-219.1147-7-0@cyclone2.freewayprojects.com"><rt-3.6.7-17319-1291912462-219.1147-7-0@cyclone2.freewayprojects.com></a>
No recipients found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278)#012<br>
Dec 9 16:34:23 cyclone2 RT: Use of uninitialized value in pattern
match (m//) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm
line 1423.
(/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1423)#012<br>
Dec 9 16:34:23 cyclone2 RT: Use of uninitialized value in pattern
match (m//) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm
line 1423.
(/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1423)#012<br>
</tt><br>
<br>
On 09/12/10 16:32, Kevin Bailey wrote:
<blockquote cite="mid:4D01049C.3010602@freewayprojects.com" type="cite">
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
I'll look at upping the debug level. Not sure how - but I'll get the
book out and look through the config file.<br>
<br>
Thanks,<br>
<br>
Kevin<br>
<br>
On 09/12/10 13:57, Kevin Falcone wrote:
<blockquote cite="mid:20101209135716.GD565@jibsheet.com" type="cite">
<pre wrap="">On Thu, Dec 09, 2010 at 12:40:18PM +0000, Kevin Bailey wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi,
Hopefully a quick pointer is what I need.
We've been running RT 3.6.1 for years no probs.
We've now set up a new (replacement server) and installed RT 3.6.7.
The database under the 3.6.1 install was copied over and put on to
the 3.6.7 server - the the RT instance was connected to this DB.
All seems to be working OK on the web interface. Only issue is that
emails are not being sent.
I.e. when I create a test ticket I set up my gmail email address as
the requestor. When I type up a reply via the web interface it says
it's going to send a reply to the requestor email address.
But according to the email server logs it doesn't even try to send
anything - and the ticket has no entry for the email being sent.
</pre>
</blockquote>
<pre wrap="">You don't say what the RT logs say
</pre>
<blockquote type="cite">
<pre wrap="">As the DB has been copied then all settings etc are the same as
before - and the RT_SiteConfig.pm file looks sane.
Is there something I need to set up RE the mail server (Postfix).
Any pointers gratefully received.
</pre>
</blockquote>
</blockquote>
<br>
<div class="moz-signature">-- <br>
<b style="color: rgb(0, 0, 0);">Kevin Bailey</b>
<br>
Director/Programmer - Freeway Projects Limited
<br>
Web: <a moz-do-not-send="true" href="http://www.freewayprojects.com/">www.freewayprojects.com</a>
<br>
Email: <a moz-do-not-send="true"
href="mailto:kbailey@freewayprojects.com">kbailey@freewayprojects.com</a>
<br>
Phone: +44 (0)1752 267090
<br>
<br>
<a moz-do-not-send="true" style="text-decoration: none;"
href="http://www.amnesty.org.uk/recycle" title="Recycle for Amnesty"><img
src="cid:part1.07070300.02010808@freewayprojects.com"
alt="Recycle for Amnesty" height="38" width="250"></a>
</div>
</blockquote>
<br>
<div class="moz-signature">-- <br>
<b style="color: rgb(0, 0, 0);">Kevin Bailey</b>
<br>
Director/Programmer - Freeway Projects Limited
<br>
Web: <a href="http://www.freewayprojects.com/">www.freewayprojects.com</a>
<br>
Email: <a href="mailto:kbailey@freewayprojects.com">kbailey@freewayprojects.com</a>
<br>
Phone: +44 (0)1752 267090
<br>
<br>
<a style="text-decoration: none;"
href="http://www.amnesty.org.uk/recycle" title="Recycle for Amnesty"><img
src="cid:part2.00030708.05020306@freewayprojects.com"
alt="Recycle for Amnesty" height="38" width="250"></a>
</div>
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