<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>That is correct. But how do I make use of the RT::Action::SendEmail module to send the notification incorporating my To: field. Or is there a better way to send out a custom notification?<br><br>Thanks for the help,<br><span><br>Kurt Engle<br></span><br><hr id="zwchr"><b>From: </b>"Kevin Falcone" <falcone@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Friday, December 10, 2010 8:59:25 AM<br><b>Subject: </b>Re: [rt-users] notification<br><br>On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:<br>> I am looking for a way to send an email from RT to a specified e-mail address that is not an<br>> account in RT or associated with the ticket as a requestor, watcher, CC:, BCC:...etc....<br>> <br>> I have the logic down to specify the e-mail address and have some nasty perl code to actually<br>> send the e-mail. But, it seems that RT has some internal module(s) that handle what the nasty<br>> perl code is doing.<br>> <br>> I can see the RT::Action:SendEmail module, but how do I incorporate that into a script that<br>> allows me to do what I am looking to do?<br><br>Sounds like you actually just want to use a normal Notify action, but<br>have the template contain your ugly logic that sets up the To: line<br>based on your perl code<br><br>-kevin<br></div></body></html>