<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Actually found a nice example of creating a template to send out an e-mail. RTFM....<br><br>However, I am having a bit of a problem constructing the To: field. Basically, I have a varialble '$toAddress' that is set to an e-mail address by some prior code. <br><br>Here is my template code to construct the To: field:<br>To: { $toAddress }<br>Subject: Ticket #{ $Ticket->Id()} {$Ticket->Subject()}<br>A new ticket has been created for you in the HelpDesk Queue.<br><br>{ $RT::WebURL } Ticket/Display.html?id={ $Ticket->Id() }<br><br>However, I keep getting 'recipient not found'.<br><span><br><span name="x"></span>Kurt Engle<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Kevin Falcone" <falcone@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Friday, December 10, 2010 10:03:04 AM<br><b>Subject: </b>Re: [rt-users] notification<br><br>On Fri, Dec 10, 2010 at 09:55:07AM -0800, Kurt Engle wrote:<br>> That is correct. But how do I make use of the RT::Action::SendEmail module to send the<br>> notification incorporating my To: field. Or is there a better way to send out a custom<br>> notification?<br><br>You use one of the standard Notify actions and a custom template. You<br>don't write any code in the action and you don't call the action<br>directly.<br><br>-kevin<br><br>> From: "Kevin Falcone" <falcone@bestpractical.com><br>> To: rt-users@lists.bestpractical.com<br>> Sent: Friday, December 10, 2010 8:59:25 AM<br>> Subject: Re: [rt-users] notification<br>> <br>> On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:<br>> > I am looking for a way to send an email from RT to a specified e-mail address that is not<br>> an<br>> > account in RT or associated with the ticket as a requestor, watcher, CC:, BCC:...etc....<br>> ><br>> > I have the logic down to specify the e-mail address and have some nasty perl code to<br>> actually<br>> > send the e-mail. But, it seems that RT has some internal module(s) that handle what the<br>> nasty<br>> > perl code is doing.<br>> ><br>> > I can see the RT::Action:SendEmail module, but how do I incorporate that into a script<br>> that<br>> > allows me to do what I am looking to do?<br>> <br>> Sounds like you actually just want to use a normal Notify action, but<br>> have the template contain your ugly logic that sets up the To: line<br>> based on your perl code<br>> <br>> -kevin<br></div></body></html>