<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>The error that I am getting is:<br><br>[Mon Dec 13 22:05:45 2010] [info]: <rt-3.8.8-18199-1292277945-1004.587-26-0@4j.lane.edu> #587/7702 - Scrip 26 Email TSS from Template (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)<br>[Mon Dec 13 22:05:45 2010] [info]: <rt-3.8.8-18199-1292277945-1004.587-26-0@4j.lane.edu> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)<br><br><span>Here are the details for scrip #26:<br>Condition: On Create<br>Action: Notify Other Recipients<br>Template: My Notify<br>Stage: TransactionBatch<br><br>The code that generated this error in my template is:<br>{ my $to_address = "rubble"; }<br>To: {$to_address}@4j.lane.edu<br>Subject: New Ticket #{ $Ticket->Id() } has been created<br><br>Time to go to work<br><br>I really appreciate your help with this. Once I get this solved, RT will provide some much needed customization for our environment.<br><br>Thanks,<br><br><span name="x"></span>Kurt Engle<br></span><br><hr id="zwchr"><b>From: </b>"Kevin Falcone" <falcone@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Monday, December 13, 2010 12:11:12 PM<br><b>Subject: </b>Re: [rt-users] notification<br><br>On Mon, Dec 13, 2010 at 11:50:53AM -0800, Kurt Engle wrote:<br>> I have removed the blank lines, thank you for that tip. I am sending in the 'ticket' as a user<br>> other than myself and I am trying to notify someone other than myself. I am still not seeing<br>> the scrip being run.<br>> <br>> But, if I put the following code in the template:<br>> -------------<br>> {my $to_address = "username" }<br>> To: {$to_address}@4j.lane.edu<br>> Subject: New Ticket #{ $Ticket->Id() } has been created<br>> <br>> Time to go to work<br>> ------------------<br>> <br>> The script that uses this template gets run but I get an error on the recipients. I am trying<br>> to create a simple test that will successfully sendout e-mail, then I can start trying to<br>> figure out why my code is broken.<br><br>Please include the error<br></div></body></html>