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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal">Hello all!</p><p class="MsoNormal"> </p><p class="MsoNormal">I have tried searching, and maybe my understanding is a bit behind when it comes to this, but I am trying to get a site setup for our customer service department. I need to see if RT is a possible solution for us…</p>
<p class="MsoNormal"> </p><p class="MsoNormal">What I need is to be able to define a number of replies (80-100) that my CS department can choose from. So, for instance, if someone emails in an issue with a product, and we have an internal patch we want them to try, CS can select a canned response that has the attachment already in the email. This cannot be a link to the file to download… we want the actual file attached.</p>
<p class="MsoNormal"> </p><p class="MsoNormal">I have been looking to see if I could answer this question myself, without luck…</p><p class="MsoNormal"> </p><p class="MsoNormal">Thanks!</p></div></body></html>