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    I do something similar, just not with Exchange.<br>
    <br>
    With this system you're leaving the door open if
    <a class="moz-txt-link-abbreviated" href="mailto:help@help.domain.com">help@help.domain.com</a> ever gets accidentally released into the wild.
    I've been very careful so far and this hasn't been an issue.<br>
    <br>
    We talked about implementing iptables rules on the RT box that would
    limit which machines it can receive email from in order to prevent
    people from using <a class="moz-txt-link-abbreviated" href="mailto:help@help.domain.com">help@help.domain.com</a> and instead using
    <a class="moz-txt-link-abbreviated" href="mailto:help@domain.com">help@domain.com</a> so mail goes through the proper path. We haven't
    done it though, and so far keeping <a class="moz-txt-link-abbreviated" href="mailto:help@help.domain.com">help@help.domain.com</a> as a secret
    all has been well.<br>
    <br>
    On 12/13/10 7:11 PM, Jason Knight wrote:
    <blockquote
cite="mid:13B0572B5A795048800CC89ED4C817B50384973E25@SEADRAGON.llenergyinc.local"
      type="cite">
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        <p class="MsoNormal">Just thought I’d throw this tip out there
          if you are running Exchange in your environment.  I have RT
          configured on my CentOS 5.5 box, help.domain.com.  My
          /etc/alias file uses <a moz-do-not-send="true"
            href="mailto:help@help.domain.com">help@help.domain.com</a>
          for incoming requests into my main helpdesk queue.  What I’ve
          done with Exchange, that hosts for domain.com, is to create
          the email <a moz-do-not-send="true"
            href="mailto:help@domain.com">help@domain.com</a>, and a
          contact for <a moz-do-not-send="true"
            href="mailto:help@help.domain.com">help@help.domain.com</a>. 
          The newly created Exchange mailbox, <a moz-do-not-send="true"
            href="mailto:help@domain.com">help@domain.com</a> forwards
          to <a moz-do-not-send="true"
            href="mailto:help@help.domain.com">help@help.domain.com</a>. 
          What this allows me to do is use delivery restrictions on the
          Exchange account to limit the help desk to authenticated users
          only, thus blocking outside requests.  I know RT has it’s own
          mechanism to do this, but this allows me to open it up easily
          if I need to, and I can use LDAP authentication alongside
          local users in RT.<o:p></o:p></p>
        <p class="MsoNormal"><o:p> </o:p></p>
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______________________________________________________________________<br>
      This email has been scanned by the MessageLabs Email Security
      System.<br>
      For more information please visit <a class="moz-txt-link-freetext" href="http://www.messagelabs.com/email">http://www.messagelabs.com/email</a>
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______________________________________________________________________<br>
    </blockquote>
    <br>
    <br>
    <pre class="moz-signature" cols="72">-- 
John Arends
<a class="moz-txt-link-abbreviated" href="mailto:jarends@illinois.edu">jarends@illinois.edu</a>
Network Analyst
College of ACES ITCS
University of Illinois at Urbana-Champaign</pre>
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