<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>I have tried FirstCustomFieldValue('NotifyEmail') but it returns nothing. But I can look at the ticket and it shows the value that I would expect there.<br><br>FirstCustomFieldValues('NotifyEmail') returns this in the log file:<br>Template parsing error: RT::Ticket::FirstCustomFieldValues Unimplemented in Text::Template::GEN14.<br><span><br><span name="x"></span>Kurt Engle<br>Network Engineer<br>Eugene 4J Schools<span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Kevin Falcone" <falcone@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Tuesday, December 14, 2010 10:40:33 AM<br><b>Subject: </b>Re: [rt-users] notification<br><br>On Tue, Dec 14, 2010 at 09:50:38AM -0800, Kurt Engle wrote:<br>> I am trying to approach this a little differently now. I am skipping the email part, and just<br>> trying to get it to print the value I want in the email (I am hard coding the To: field)<br>> <br>> But when I use this in the body of the email: { $Ticket->CustomFieldValues('NotifyEmail');}<br>> <br>> My result is this: RT::ObjectCustomFieldValues=HASH(0x2b9a63a9c110)<br>> But I cannot figure out how to get the value out of the Hash.<br><br>You're missing the word First in your method call<br><br>-kevin<br>> ----------------------------------------------------------------------------------------------<br>> <br>> From: "Kevin Falcone" <falcone@bestpractical.com><br>> To: rt-users@lists.bestpractical.com<br>> Sent: Tuesday, December 14, 2010 8:19:16 AM<br>> Subject: Re: [rt-users] notification<br>> <br>> On Mon, Dec 13, 2010 at 02:24:26PM -0800, Kurt Engle wrote:<br>> > Action: Notify Other Recipients<br>> <br>> Oh, I wonder if that is your problem. Notify Other Recipients<br>> notifies CCs<br>> <br>> > { my $to_address = "rubble"; }<br>> > To: {$to_address}@4j.lane.edu<br>> > Subject: New Ticket #{ $Ticket->Id() } has been created<br>> <br>> What happens if you Cc: to that address, or RT-Send-Cc: to that<br>> address?<br>> <br>> -kevin<br></div></body></html>