<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>I am trying to approach this a little differently now. I am skipping the email part, and just trying to get it to print the value I want in the email (I am hard coding the To: field)<br><br>But when I use this in the body of the email: { $Ticket->CustomFieldValues('NotifyEmail');}<br><br>My result is this:
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<span style="font-size: 11pt; font-family: "Calibri","sans-serif";">RT::ObjectCustomFieldValues=HASH(0x2b9a63a9c110)</span>
<br><span><br>But I cannot figure out how to get the value out of the Hash.<br><br><span name="x"></span>Kurt Engle<br>Network Engineer<br>Eugene 4J Schools<span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Kevin Falcone" <falcone@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Tuesday, December 14, 2010 8:19:16 AM<br><b>Subject: </b>Re: [rt-users] notification<br><br>On Mon, Dec 13, 2010 at 02:24:26PM -0800, Kurt Engle wrote:<br>> Action: Notify Other Recipients<br><br>Oh, I wonder if that is your problem. Notify Other Recipients<br>notifies CCs<br><br>> { my $to_address = "rubble"; }<br>> To: {$to_address}@4j.lane.edu<br>> Subject: New Ticket #{ $Ticket->Id() } has been created<br><br>What happens if you Cc: to that address, or RT-Send-Cc: to that<br>address?<br><br>-kevin<br></div></body></html>