<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Yes, I understand that it is not. My first example below is returning nothing. <span><br><br></span>On 14 Dec 2010 13:53, Kurt Engle wrote:<br>> I have tried FirstCustomFieldValue('NotifyEmail') but it returns<br>> nothing. But I can look at the ticket and it shows the value that I<br>> would expect there.<br><br><span id="25a9f5c4-a87c-4a75-a8ed-ecc5a8623111"><span name="x"></span>Kurt Engle<br>Network Engineer<br>Eugene 4J Schools<span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Thomas Sibley" <trs@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Tuesday, December 14, 2010 11:04:10 AM<br><b>Subject: </b>Re: [rt-users] notification<br><br>On 14 Dec 2010 13:53, Kurt Engle wrote:<br>> I have tried FirstCustomFieldValue('NotifyEmail') but it returns<br>> nothing. But I can look at the ticket and it shows the value that I<br>> would expect there.<br>> <br>> FirstCustomFieldValues('NotifyEmail') returns this in the log file:<br>> Template parsing error: RT::Ticket::FirstCustomFieldValues Unimplemented<br>> in Text::Template::GEN14.<br><br>It's not plural.<br><br>Thomas<br></div></body></html>