<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>The custom notification issue that I was trying to solve has been solved. <br><br>The issue was the ordering of the scripts. I had 'TransactionBatch' set for all of my scripts that run 'On Create' but I was still having an ordering issue. I was trying to get the value of a Custom Field before the value was set. So, I named my scrips starting with numbers (numeric/alphabetic) and that caused the scrips to run in the order that they need to run to populate and get custom field values. <br><br>The entire process: <br>When a ticket is created, the 'requestor' e-mail address is looked up in LDAP and the 'location' attribute is returned and populates a Custom Field. Then that Custom Field (Location) is tested and married with a technician or group of technicians. The e-mail address of the technician is placed in a separate Custom Field. Then I have a scrip that uses "Notify Other Recipients" and a custom template that pulls the email address out of the Custom Field and creates a 'To:' address that sends an e-mail to the specified address. <br><br>Ken and Kevin... thanks for all your help. <br><span><br><span name="x"></span>Kurt Engle<br>Network Engineer<br>4J Schools<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Kurt Engle" <engle@4j.lane.edu><br><b>To: </b>"Thomas Sibley" <trs@bestpractical.com><br><b>Cc: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Tuesday, December 14, 2010 11:11:31 AM<br><b>Subject: </b>Re: [rt-users] notification<br><br><style>p { margin: 0; }</style><div style="font-family: Times New Roman; font-size: 12pt; color: rgb(0, 0, 0);">Yes, I understand that it is not. My first example below is returning nothing. <span><br><br></span>On 14 Dec 2010 13:53, Kurt Engle wrote:<br>> I have tried FirstCustomFieldValue('NotifyEmail') but it returns<br>> nothing. But I can look at the ticket and it shows the value that I<br>> would expect there.<br><br><span id="25a9f5c4-a87c-4a75-a8ed-ecc5a8623111"><span></span>Kurt Engle<br>Network Engineer<br>Eugene 4J Schools<span></span><br></span><br><hr id="zwchr"><b>From: </b>"Thomas Sibley" <trs@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Tuesday, December 14, 2010 11:04:10 AM<br><b>Subject: </b>Re: [rt-users] notification<br><br>On 14 Dec 2010 13:53, Kurt Engle wrote:<br>> I have tried FirstCustomFieldValue('NotifyEmail') but it returns<br>> nothing. But I can look at the ticket and it shows the value that I<br>> would expect there.<br>> <br>> FirstCustomFieldValues('NotifyEmail') returns this in the log file:<br>> Template parsing error: RT::Ticket::FirstCustomFieldValues Unimplemented<br>> in Text::Template::GEN14.<br><br>It's not plural.<br><br>Thomas<br></div></div></body></html>