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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is it possible to include users Identity, Location and Phone numbers info in the ticket metadata? I know I can grant ShowConfigTab and AdminUsers to give access to this info, but I want access to be read only and, ideally, visible when a ticket is opened. Can this be done?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'>Lyle Tollefsen</span><span style='font-size:12.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'>Network Administrator</span><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'>Innovation Place</span><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'>114 - 15 Innovation Blvd</span><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'>Saskatoon, Sk. S7N 2X8</span><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'><br>(P) 306-933-7243<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'>(F) 306.933.8200<br><a href="mailto:ltollefsen@innovationplace.com"><span style='color:black'>ltollefsen@innovationplace.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'>www.innovationplace.com<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>