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We've done it two ways. The easiest is just to create a web mail
form using PHP and have it send email to RT. Since it is through our
portal, its easy to have the web form forge the from address as
<a class="moz-txt-link-abbreviated" href="mailto:username@whatever.com">username@whatever.com</a> and RT thinks it came from the user.<br>
<br>
We also have one more complicated form that uses the RT perl API to
actually create the ticket and set priorities. This has to run on
our RT server. I'd eventually like to get rid of it, since it is
messy, but it works.<br>
<br>
On 1/3/11 10:36 AM, Bouzite, Radouan wrote:
<blockquote
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color:
navy;">Hi,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color:
navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color:
navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color:
navy;"> Can I ask you how it works the web form
to create tickets ?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color:
navy;"><o:p> </o:p></span></font></p>
<div>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;"><o:p> </o:p></span></font></p>
<p><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color:
navy;">---------------------------------------------</span></font><font
color="navy"><span style="color: navy;"> <br>
</span></font><b><font color="navy" face="Monotype
Corsiva" size="4"><span style="font-size: 13.5pt;
font-family: "Monotype Corsiva"; color:
navy; font-weight: bold;">Radouan Bouzite</span></font></b><font
color="navy"><span style="color: navy;"> <br>
</span></font><font color="navy" face="Arial" size="1"><span
style="font-size: 7.5pt; font-family: Arial; color:
navy;">Unix/SAN Admin.</span></font><font color="navy"><span
style="color: navy;"> <br>
</span></font><font color="navy" face="Arial" size="1"><span
style="font-size: 7.5pt; font-family: Arial; color:
navy;">Ipex Management Inc.</span></font><font
color="navy"><span style="color: navy;"> <br>
</span></font><font color="navy" face="Arial" size="1"><span
style="font-size: 7.5pt; font-family: Arial; color:
navy;">Tel : (514) 769 3445 ext 291</span></font><font
color="navy"><span style="color: navy;"> <br>
</span></font><font color="navy" face="Arial" size="1"><span
style="font-size: 7.5pt; font-family: Arial; color:
navy;">Fax :(514) 769-1672</span></font><font
color="navy"><span style="color: navy;"> </span></font><o:p></o:p></p>
</div>
<div>
<div class="MsoNormal" style="text-align: center;"
align="center"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; font-family:
"Times New Roman"; color: windowtext;"
lang="EN-US">
<hr tabindex="-1" align="center" size="2" width="100%">
</span></font></div>
<p class="MsoNormal"><b><font color="black" face="Tahoma"
size="2"><span style="font-size: 10pt; font-family:
Tahoma; color: windowtext; font-weight: bold;"
lang="EN-US">From:</span></font></b><font
color="black" face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma; color:
windowtext;" lang="EN-US">
<a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <b><span
style="font-weight: bold;">On Behalf Of </span></b>John
Arends<br>
<b><span style="font-weight: bold;">Sent:</span></b>
January-03-11 11:32 AM<br>
<b><span style="font-weight: bold;">To:</span></b> rt
Users<br>
<b><span style="font-weight: bold;">Subject:</span></b>
Re: [rt-users] single
sign-on</span></font><font color="black" face="Times
New Roman" size="3"><span style="font-size: 12pt;
font-family: "Times New Roman"; color:
windowtext;" lang="EN-US"><o:p></o:p></span></font></p>
</div>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;">I don't know what
your users are like, but for a good
portion of our users, actually using <st1:personname
w:st="on">RT</st1:personname>
is too complicated.<br>
<br>
We have a simple web form that creates tickets for
people. <br>
<br>
If they don't really need <st1:personname w:st="on">RT</st1:personname>
access,
this might be an option.<br>
<br>
On 1/3/11 7:19 AM, Jonathan Salomon wrote: <o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;"><!--[if gte mso 9]><xml>
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</xml><![endif]-->Hi all,<o:p></o:p></span></font><u5:p></u5:p></p>
<p class="MsoNormal"><u5:p><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;"> <o:p></o:p></span></font></u5:p></p>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;">I’d like to ask
you for some advice on how to achieve
SSO with <st1:personname w:st="on">RT</st1:personname>
3.8.2, so my users won’t
have to enter their credentials each time they want to
open a ticket through
the web interface. I see ExternalAuth which I am already
using for
authentication against our AD, can do this but through a
cookie. Since we don’t
have a company portal or something like that, we do not
have a cookie set
already. Therefore ideally I’d like to get the
credentials from the Windows
session. I came across this link (<a
href="http://blank.org/memory/output/rt-ad-sso.html"
moz-do-not-send="true">http://blank.org/memory/output/rt-ad-sso.html</a>)
that seems to do what I want but I see it’s a bit dated.
Does anyone know if
this is still relevant and if it’s possible to integrate
this with
ExternalAuth? Are there any other approaches?<o:p></o:p></span></font><u5:p></u5:p></p>
<p class="MsoNormal"><u5:p><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;"> <o:p></o:p></span></font></u5:p></p>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;">I would be
grateful if anyone could spare some tips.<o:p></o:p></span></font><u5:p></u5:p></p>
<p class="MsoNormal"><u5:p><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;"> <o:p></o:p></span></font></u5:p></p>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;">Thanks!<o:p></o:p></span></font><u5:p></u5:p></p>
<p class="MsoNormal"><font color="black" face="Calibri"
size="2"><span style="font-size: 11pt;">Jonathan<o:p></o:p></span></font><u5:p></u5:p></p>
<p class="MsoNormal"><font color="black" face="Times New
Roman" size="3"><span style="font-size: 12pt; font-family:
"Times New Roman";"><br>
<br>
<br>
<o:p></o:p></span></font></p>
<pre><font color="black" face="Courier New" size="2"><span style="font-size: 10pt;"><o:p> </o:p></span></font></pre>
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<br>
<br>
<pre class="moz-signature" cols="72">--
John Arends
<a class="moz-txt-link-abbreviated" href="mailto:jarends@illinois.edu">jarends@illinois.edu</a>
Network Analyst
College of ACES ITCS
University of Illinois at Urbana-Champaign</pre>
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