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I don't know what your users are like, but for a good portion of our
users, actually using RT is too complicated.<br>
<br>
We have a simple web form that creates tickets for people. <br>
<br>
If they don't really need RT access, this might be an option.<br>
<br>
On 1/3/11 7:19 AM, Jonathan Salomon wrote:
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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’d like to ask you for some advice on how
to achieve SSO with RT 3.8.2, so my users won’t have to enter
their credentials each time they want to open a ticket through
the web interface. I see ExternalAuth which I am already using
for authentication against our AD, can do this but through a
cookie. Since we don’t have a company portal or something like
that, we do not have a cookie set already. Therefore ideally
I’d like to get the credentials from the Windows session. I
came across this link (<a moz-do-not-send="true"
href="http://blank.org/memory/output/rt-ad-sso.html">http://blank.org/memory/output/rt-ad-sso.html</a>)
that seems to do what I want but I see it’s a bit dated. Does
anyone know if this is still relevant and if it’s possible to
integrate this with ExternalAuth? Are there any other
approaches?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I would be grateful if anyone could spare
some tips.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal">Jonathan<o:p></o:p></p>
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