On Tue, Jan 4, 2011 at 6:12 PM, Naresh Maharaj <span dir="ltr"><<a href="mailto:naresh@hewittandmay.com">naresh@hewittandmay.com</a>></span> wrote:<br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div>Hi James,</div>
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<div>Your explanation actually makes sense now and we simply didn't look at it from that perspective. We were simply let to believe that comments within RT would never be exposed to requestors and that under no circumstances the administrator would be allowed to copy in a comment and accidentally sending it to a requestor by clicking a "reply" hyperlink within RT. Perhaps in our view, the "reply" hyperlink shouldn't even be visibile on any comment transaction of a ticket history.</div>
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<div>But thanks for explaining as we now understand the true RT behaviour on this matter.</div>
</blockquote><div><br>Cc-ing the list... The 'reply' and 'forward' hyperlinks in a comment transaction are valuable in case you want to include/forward those comments to cc's, requesters, or other parties that never received the comments because they were a 'comment' transaction. Not all comments are snide, childish remarks. ;-)<br>
</div></div><br>-- <br>James Moseley<br><br>