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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>This is because it is only set up to ‘notify’ – Same thing here when I give a ticket to a user I receive (Notify) an email:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Wed Dec 31 17:00:00 1969: Request TicketID was acted upon.<o:p></o:p></p><p class=MsoPlainText>Transaction: Given to User1 by User2<o:p></o:p></p><p class=MsoPlainText> Queue: QueueName<o:p></o:p></p><p class=MsoPlainText> Subject: Subject<o:p></o:p></p><p class=MsoPlainText> Owner: User<o:p></o:p></p><p class=MsoPlainText> Requestors: Requestor Email<o:p></o:p></p><p class=MsoPlainText> Status: Status<o:p></o:p></p><p class=MsoPlainText> Ticket <URL: URL><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>This transaction appears to have no content<o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Or is this not what you are doing…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D'>Kris Germann<br>Supervisor, Sales & Technical Support<br></span><span lang=EN-CA style='font-size:11.0pt;font-family:"Segoe UI","sans-serif";color:#333333'>Fibernetics Corporation<br>freephoneline.ca<br>605 Boxwood Drive<br>Cambridge ON, N3E1A5<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Rana Tanveer<br><b>Sent:</b> Thursday, January 06, 2011 1:14 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] attachment and This transaction appears to have no content<o:p></o:p></span></p></div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'><span style='font-size:10.0pt;color:#003300'>I am using </span><span style='font-size:10.0pt'>Correspondence template and "<a href="https://ticket.team-kh.qualityprogrammers.com/Admin/Global/Scrip.html?id=6&Queue=0">On Correspond Notify Requestors and Ccs</a>" scrip.</span><br clear=all><br><br>Rana Tanveer<o:p></o:p></p></div></body></html>