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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoPlainText>I don’t see anything wrong, but perhaps you might review here:<o:p></o:p></p><p class=MsoPlainText><a href="http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks">http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks</a><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>maybe soemthing will jump out at you that I don’t see.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Also, just to check – I don’t think the default logging is at info level – gets a bit chatty. Is it possible you are not seeing it just because you are not logging that level?<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>IN your etc/RT_SIteConfig file you should have something like: ?<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText># Logging<o:p></o:p></p><p class=MsoPlainText>Set($LogToSyslog , 'info');<o:p></o:p></p><p class=MsoPlainText>Set($LogToScreen , 'info');<o:p></o:p></p><p class=MsoPlainText>Set($LogToFile , 1);<o:p></o:p></p><p class=MsoPlainText>Set($LogDir, 'var/log');<o:p></o:p></p><p class=MsoPlainText>Set($LogToFileNamed , "rt.log"); #log to rt.log<o:p></o:p></p><p class=MsoPlainText>Set($LogStackTraces, '');<o:p></o:p></p><p class=MsoPlainText>Set(@LogToSyslogConf, ());<o:p></o:p></p><p class=MsoPlainText>Set($StatementLog, '');<o:p></o:p></p><p class=MsoPlainText># End logging<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>-----Original Message-----<br>From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeff Blaine<br>Sent: Thursday, January 06, 2011 10:17 PM<br>To: rt-users@lists.bestpractical.com<br>Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Pulling my hair out here. Why is this callback not being<o:p></o:p></p><p class=MsoPlainText>tickled? I see nothing in my logs.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>RT 3.8.7<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Mason cache cleared and server restarted a million times.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>The call to the callback in Ticket/Display.html is:<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText> $m->callback(<o:p></o:p></p><p class=MsoPlainText> CallbackName => 'BeforeDisplay',<o:p></o:p></p><p class=MsoPlainText> TicketObj => \$TicketObj,<o:p></o:p></p><p class=MsoPlainText> Tickets => \$Tickets,<o:p></o:p></p><p class=MsoPlainText> Actions => \@Actions,<o:p></o:p></p><p class=MsoPlainText> ARGSRef => \%ARGS,<o:p></o:p></p><p class=MsoPlainText> );<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>And my setup is:<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>[root@rtdev1 Display.html]# pwd<o:p></o:p></p><p class=MsoPlainText>/rt/local/html/Callbacks/MyCallbacks/Ticket/Display.html<o:p></o:p></p><p class=MsoPlainText>[root@rtdev1 Display.html]# ls -l BeforeDisplay<o:p></o:p></p><p class=MsoPlainText>-rw-r--r-- 1 rt root 689 Jan 6 22:06 BeforeDisplay<o:p></o:p></p><p class=MsoPlainText>[root@rtdev1 Display.html]# cat BeforeDisplay<o:p></o:p></p><p class=MsoPlainText><%INIT><o:p></o:p></p><p class=MsoPlainText>$RT::Logger->info("In Callback/Display.html/BeforeDisplay\n");<o:p></o:p></p><p class=MsoPlainText>return 1;<o:p></o:p></p><p class=MsoPlainText></%INIT><o:p></o:p></p><p class=MsoPlainText><%ARGS><o:p></o:p></p><p class=MsoPlainText>$Actions => []<o:p></o:p></p><p class=MsoPlainText></%ARGS><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p></div><pre>------------------------------------------------------------------------------------
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