<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.zm-spellcheck-fixed
{mso-style-name:zm-spellcheck-fixed;}
span.zm-spellcheck-misspelled
{mso-style-name:zm-spellcheck-misspelled;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Funny how no matter how many times I have gone through the interface I didn’t see the LastUpdated field. I like the use of “yesterday” and this is pretty much what I want. Is there any other variable/function I could use besides yesterday so I could create and save this search and not have to enter a date. Like show me last updated 3 days ago:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>LastUpdated < 'yesterday -3' AND ( Status = 'new' OR Status = 'open' )<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Any way to make a saved search like that?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Paul D. O'Rorke [mailto:paul@paulororke.net] <br><b>Sent:</b> Friday, January 07, 2011 12:26 PM<br><b>To:</b> Jason Ledford<br><b>Cc:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Untouched Tickets<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'><img id="_x0000_i1025" src="file:///C:\Users\paul\AppData\Local\Temp\moz-screenshot-674.png"><img id="_x0000_i1026" src="file:///C:\Users\paul\AppData\Local\Temp\moz-screenshot-675.png">Hi Jason,<br><br>I created a Dashboard from the following <span class=zm-spellcheck-fixed>query</span> made in the <span class=zm-spellcheck-fixed>Query</span> builder. I call it "Not touched today"...<o:p></o:p></span></p><div style='margin-left:30.0pt'><p class=MsoNormal><span style='color:black'>Queue = <span class=zm-spellcheck-misspelled>'Support'</span><br>AND Status - 'open'<br>AND <span class=zm-spellcheck-misspelled>LastUpdated</span> < <span class=zm-spellcheck-misspelled>'yesterday'</span><br>AND <span class=zm-spellcheck-misspelled>'CF</span>.{Long Term}' != <span class=zm-spellcheck-misspelled>'True'</span><o:p></o:p></span></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'><br>The CF is a custom field I have for tickets that are long term and I want to exclude these from my results.<br><br>This might be a good place to start.<br><br>Regards<br><br><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='color:black'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='color:black'>From: </span></b><span style='color:black'>"Jason <span class=zm-spellcheck-misspelled>Ledford</span>" <<span class=zm-spellcheck-misspelled>jledford</span>@<span class=zm-spellcheck-misspelled>biltmore</span>.com><br><b>To: </b>rt-users@lists.<span class=zm-spellcheck-misspelled>bestpractical</span>.com<br><b>Sent: </b>Friday, 7 January, 2011 12:52:15 PM<br><b>Subject: </b>[rt-users] Untouched Tickets<br><br><br></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>I am looking for a way to search for untouched tickets that are not new but untouched for a specified amount of time? I found this <a href="http://www.gossamer-threads.com/lists/rt/users/42582?search_string=untouched;#42582" target="_blank">http://www.gossamer-threads.com/lists/rt/users/42582?search_string=untouched;#42582</a> but it looks more like taking action and also using rt-cron. I am just looking to make a search.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Any help is appreciated.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><br><br>-- <br></span><b><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";color:black'>Paul O'Rorke</span></b><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";color:black'><br><br></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><a href="http://mailto:paul@paulororke.net"><span style='font-family:"Verdana","sans-serif"'>paul@paulororke.net</span></a></span><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";color:black'><br>Home .: +1 (250) 483 1456<br>Mobile.: +1 (250) 709 7740</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p></div></div></body></html>